Overview In this role you will lead operations and customer service activities within the functional area, enabling timely, high-quality service for internal and external customers. You will set directions, drive performance, and develop teams to meet strategic objectives. You will collaborate cross-functionally to resolve high-visibility issues, optimize processes and technology, and contribute to annual plans and growth initiatives. This position offers a meaningful chance to shape customer outcomes in a supportive, results-driven culture.
Compensation / Benefits- comprehensive benefits package
- hybrid work model
- career growth opportunities
Responsibilities- Oversee work activities and accountability for staff performance and development
- Set direction, establish performance and stretch goals, monitor progress
- Collaborate with internal and external customers; resolve high-visibility issues
- Lead in driving process and technology improvements across functions
- Perform high-level cost-benefit analyses
- Use data and metrics to ensure alignment with plans and growth objectives
- Contribute to annual plans, budgets, forecasts, and workforce planning
- Monitor performance against plan and stay current on industry trends
- Facilitate and coordinate training initiatives as needed
Key requirements- Knowledge of the insurance industry and company products
- Proven ability to lead, motivate, and develop talent
- Ability to develop clear business plans aligned with strategy
- Strong analytical and problem-solving skills with data-driven approach
- Project management, organizational, and planning skills
- Excellent verbal and written communication and presentation skills
- Understanding of business strategy, goals, and responsibilities
- Experience with business process re-engineering and best practices
- Ability to drive strategy and implement innovative solutions for growth
- Ability to implement processes that improve customer experience and profitability
- Willingness to travel to field locations as needed
- Value-driven mindset and collaborative approach
- leadership and motivation
- communication and collaboration
- problem solving and adaptability
- analytics and metrics-driven decision making
- project management
- process re-engineering
