Overview As Customer Service Supervisor you will oversee the Export Operational Care center, ensuring excellent service and timely, healthcare-focused shipments. You will lead a team of customer service specialists, monitor performance, and drive process improvements for lean, cost-efficient operations. You'll coordinate with airfreight managers, systems teams, and sales to align on targets and optimize processes. This role combines people leadership with operational excellence in a critical, time-sensitive logistics environment. You will contribute to delivering life-saving medicines and essential goods on a global scale.
Compensation / Benefits- training programs
- career mobility
- health and welfare benefits
- 401k retirement savings plan
- tuition reimbursement
- incentive compensation
Responsibilities- Supervise the Export Operational Care center team and ensure operations excellence
- Lead high-quality shipment/process management and KPI optimization
- Support pricing activities including RFQ preparation
- Coordinate with National Airfreight Managers and Systems & Processes teams
- Facilitate information exchange between Kuehne+Nagel teams
- Drive continuous improvement of processes and controls for lean operations
- Develop Airfreight operational KPIs and productivity targets
- Support airfreight procurement and carrier relationship management
- Ensure high quality export/import services
- Collaborate with Sales on strategic accounts and with Customer Service for knowledge sharing
- Assist in developing new/existing customer targets
Key requirements- 2+ years of leadership/supervisory experience in Freight Forwarding
- 2+ years of experience in Air Logistics
- 2+ years of experience in Air Export Operations
- 5+ years of Air import experience
- 2+ years of freight forwarding industry experience
- Project management and international experience (preferred)
- Strong knowledge of freight forwarding, airfreight operations, and import/export regulations
- Understanding of Kuehne+Nagel products, services, and processes
- Good market knowledge and strong carrier relationship management capability
- Proficiency in Kuehne+Nagel systems and Microsoft Office suite
- Demonstrated leadership with strong communication skills
- High attention to detail and sound decision-making ability
- Commercially minded and performance driven
- Strong planning, organizing, and time-management skills
- Flexible, able to work well under pressure, and open to change
- Continuous improvement mindset with willingness to drive improvements
- leadership
- clear communication
- attention to detail
- airfreight operations
- import/export regulations
- Kuehne+Nagel systems
