Job Description Job Description
We are seeking an experienced Field Service Technician to provide technical support, installation, maintenance, and repair services for electronic equipment and systems. This role involves working directly with customers and end-users, troubleshooting hardware and software issues, and leading field projects when assigned. The ideal candidate has strong electronics knowledge, excellent customer service skills, and the ability to travel extensively.
Essential Duties & Responsibilities
- Receive and respond to emergency and scheduled installation, repair, and inspection assignments.
- Install, configure, troubleshoot, repair, and maintain electronic equipment and systems.
- Perform diagnostics using electronic testing equipment and apply electrical/electronic theory to resolve technical issues.
- Determine material and replacement part requirements and develop effective repair plans.
- Replace faulty components and verify equipment functionality after service.
- Provide technical support and troubleshooting assistance to customers and end-users.
- Communicate issues, findings, and corrective actions to management.
- Assist customers with troubleshooting equipment remotely and onsite when needed.
- Act as project lead on assigned field projects and supervise technicians as required.
- Install and uninstall application software on Windows-based PCs.
- Complete service documentation and other assigned duties as needed.
Qualifications
Education & Experience
- Associate degree in Electronics or equivalent experience required; Bachelor's degree preferred.
- 4-6 years of experience in customer service, field technical support, or related technical service roles.
- Previous lead or supervisory experience in field projects preferred.
- Experience with electronic testing equipment and troubleshooting techniques.
Technical Skills
- Strong understanding of electronics, electrical theory, and electronic systems repair.
- Basic proficiency with Microsoft Outlook, Word, and Excel.
- Familiarity with Windows 10 and Windows Server is a plus.
Additional Requirements
- Ability to obtain and maintain gaming licenses and required travel documentation.
- Valid driver's license with clean driving record.
- Ability to travel extensively, including out-of-state assignments for up to 3+ weeks per month.
- Availability to work weekends and overtime as needed.
Preferred Traits
- Strong problem-solving and troubleshooting abilities.
- Excellent communication and customer service skills.
- Ability to work independently and manage multiple assignments.
- Leadership skills with the ability to coordinate field teams and projects.
Benefits
- Competitive salary
- Travel opportunities
- Career advancement potential
