Job Description Job Description
Project Technician- We are seeking a highly motivated Project Technician to provide field-based technical support, installation, maintenance, troubleshooting, and repair services for electronic equipment and systems. This role serves as a key customer-facing representative and may lead technicians on assigned projects. The ideal candidate possesses strong technical aptitude, excellent customer service skills, and the ability to work independently in dynamic field environments.
This position requires extensive travel, with approximately 80% of work performed at customer locations throughout various jurisdictions. Must have the ability to travel extensively, including out-of-state assignments for periods exceeding three weeks per month.
Technical Support & Service:
- Perform scheduled and emergency installations, inspections, maintenance, and repairs of electronic equipment.
- Diagnose, troubleshoot, and resolve hardware and electronic system issues using appropriate testing and diagnostic equipment.
- Replace defective components and verify proper system operation following repairs.
- Provide technical support and assistance to customers and end-users.
- Assist customers with equipment troubleshooting and operational questions.
Project & Field Operations:
- Plan service activities and determine material, equipment, and replacement part requirements.
- Develop efficient repair strategies and recommend corrective actions.
- Communicate project status, technical issues, and resolutions to management.
- Serve as a project lead when assigned, coordinating activities and representing the team to customers and management.
- Install, configure, and uninstall software applications on Windows-based computers.
Customer Service:
- Respond professionally to customer inquiries and technical concerns.
- Research technical documentation and manuals to provide accurate solutions.
- Maintain positive customer relationships while delivering high-quality service.
Education & Experience:
- Associate Degree (AA) in Electronics or equivalent technical experience required.
- 1-3 years of experience in field technical support, electronics repair, or customer service environments.
- Previous experience providing technical support directly to customers.
- Experience leading projects or supervising technicians is preferred.
Technical Skills:
- Basic knowledge of electronics, electrical theory, and troubleshooting principles.
- Proficiency with Microsoft Outlook, Word, and Excel.
- Experience with Windows 10 required.
- Familiarity with Windows Server is a plus.
- Knowledge of company products and systems is advantageous.
Requirements:
- Ability to obtain and maintain gaming licenses and other required jurisdictional certifications.
- Valid driver's license with a clean driving record.
- Ability to travel extensively, including out-of-state assignments for periods exceeding three weeks per month.
- Availability to work weekends, holidays, and overtime as business needs require.
- Strong problem-solving, organizational, and communication skills.
- Ability to work independently with minimal supervision.
Physical Requirements:
- Ability to stand for extended periods.
- Frequent bending, crouching, reaching, stooping, and similar physical activities.
- Ability to lift and carry moderately heavy equipment, testing devices, and product materials.
- Manual dexterity and full-color vision required to perform technical duties effectively.
