Director of Operations and Productions: Represented by Wentworth Executive Retained Search Firm - Carol Ann Wentworth, CEO Preference given to candidates in the San Francisco Bay area. Our client is an established precision component solution provider with a significant manufacturing operation located in Redwood City. They are a Strategic Supplier to leading Medical, Aerospace, and Electronics companies. They operate with an ISO 9001/AS9100 certified quality management system. They strive to supply their customers with the highest Quality, Value and Service. "It is our belief that successful business begins with successful employees." President Company profile Our client is seeking an experienced professional to lead the operations team across all aspects of the business. The role would initially focus on managing production control, customer service, shipping receiving, material planning and the purchasing functions while learning the intricacies of the business, the technologies involved, and developing relationships with customers. This role would progress into greater involvement in new business development, managing sales operations activity with the sales and engineering teams. This being a component manufacturing business, detailed technical understanding of the processes, material and customer requirements is often necessary to execute both NPI activity and sustained production activity. In addition, the role includes providing leadership direction to the maintenance and facilities activity that support the operation. This can include projects to enable new technologies, capacity and regulatory compliance. This is an executive position in a closely held private company and providing updates, requesting capital approvals, and attending board meetings with the LLC Board of Manager would be routine. Responsibilities Maintain regular communication with customers, managers, staff, and vendors to ensure smooth operations of the company and meet on time delivery commitments. Lead, motivate, and support the purchasing, shipping and customer service team within a time-sensitive and demanding environment. Work closely with production department managers on all aspects of production execution, scheduling, technical problem solving, resource planning and priorities. Develop and oversee production control processes for raw material and shop floor production to track and meet changing customer requirements. Manage ongoing customer service activities including pricing and delivery requests. Support quote activity with primary input for new or existing products. Develop, implement, and maintain quality management systems protocols within the operational processes. Increase the efficiency of existing processes and procedures to enhance the company and internal capacity and productivity. Ensure that operational activities remain on time and within budget Track staffing requirements, direct the hiring new employees as needed with Human resources and department managers. Provide career development plans for direct reports. Get involved in problem resolution in coordination with the HR manager as needed. Manage data collection for the updating of metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service. Work closely with facilities and safety departments to ensure that activities remain compliant. Oversee raw materials and inventory, assuring accuracy of inventory. Required skills and qualifications Eight or more years of proven success in an operations management/director role Excellent ability to delegate tasks and responsibilities while maintaining organizational control of planning and customer service Knowledge of or direct experience operating in an AS9100 quality management environment and familiarity with the regulatory requirements of government contract flow downs (DFARS, CMMC, E-Verify, etc ). Proficiency in conflict management and business negotiation processes Knowledge of business ERP software for managing production planning, work order processing and material planning. Significant experience in human resource practices and employment law. Preferred skills and qualifications Bachelor's degree (or equivalent) in operations management, engineering, business administration, or related field required Working knowledge of ERP systems for small/medium-size business. Good IT skills to manage outside MSPs to meet all IT needs of the business. Multiple years of cost accounting and account reporting experience related to manufacturing. Company Culture - Collaborative - Supportive Office environment with light physical activity. A mix of manufacturing shop floor interactions with production staff and occasional machine or part inspection and office environment. Periodic travel to visit customers or key suppliers, attend trade shows, conferences. Compensation and Benefits Competitive salary range $175K-$190K base, DOE (Depending on experience) Bonus Program Healthcare package 401K Standard PTO Our client is an equal opportunity employer. They do not judge applications or workers based on race, color, religion, sexual orientation, gender identity, national origin, age, disability, or veteran status. All choices about hiring, pay, and promotions are based only on a person's skills and work. Employment Type: Full Time Salary: $165,000 - $190,000 Annual Bonus/Commission: Yes
