Description:
Job SummaryThe Sales Operations Administrator II is responsible for providing advanced administrative and logistical support to the sales team. Coordinates with sales team members to understand customers' unique needs and potential sales opportunities. Supports sales, management, and partners in the onboarding of new customers. Duties include managing client onboarding; coordinating internal resources to meet customer requirements; providing project management support; response to customer concerns and escalations; supporting inventory management; and other related metrics. Assists in coordinating customer meetings and facility visits and prepares presentation materials and exhibits. Trains and supports other team members on systems, processes, and procedures. Work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. May provide training, guidance, and delegate tasks to other team members. Typically requires 4-7 years of directly related experience.Essential functionsCoordinates the administrative and logistical support needed in new client onboarding and ensures that customer requirements are met throughout the processManages the data, resources, and required delivery times for assigned customersAssists with planning and procurement to meet customer requirements Provides project management support for: BOM management, ECO, Deviations, MCODemonstrates a proactive approach and sense of urgency on our customers' behalf, anticipating our customers' requirements and communicates efforts in a timely and effective mannerHandles escalated customer concerns that are moderate to complex in naturePerforms order entry and modificationSupports inventory management Manages client returnsMaintains Backlog and Backlog review for assigned customers Provides prompt communication response for both internal and customer inquiries or requests Interacts with customers, sales, finance, management, and other internal personnel as neededProactively builds trust in internal and external relationships. Can effectively communicate within all levels with the company, customers, and vendorsTrains and supports other Sales Operations Team members on systems, processes, and procedures.Proactively assists other team members when the business requires additional resourcesComplies with all policies and procedures pertaining to the protection of the Company's Information Assets, Security and Systems and that of its clients.Adheres to the company's quality commitment to its customersPerforms all other duties assignedPM22
Requirements:
Requirements:Prior experience in similar role (inside sales, customer service)Familiarity with CRM toolsExperience with at least 1 ERP/MRP systemAt least one (1) year of SAP experience, preferred.Proficiency in Microsoft Office (Strong Excel skills, including pivot tables)Detail oriented, quick learner, good communicator, and takes instructions wellMust be able to apply critical thinking skills when presented with a complex problemAmbitious, business-minded, organized, proactive individual that can operate independentlyComfortable with technology, open to learning, capable of excelling in a fast-paced environmentWork environmentOffice/Remote Hybrid Travel requirementsPotential for minor travelWork authorization/security clearance requirementsMust be authorized to work in the US, CCI does not currently sponsor VisasCommentsPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, activities and reporting assignments may change at any time with or without notice. Equal Employment OpportunityCCIntegration, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.CCIntegration, Inc. is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and hiring process. Applicants who require a reasonable accommodation to participate in the application or interview process may contact Human Resources for assistance. PIa-7700
