Customer Service Representative / DispatcherAir Conditioning Specialist (ACS)
Milledgeville, GA
Full-Time
Air Conditioning Specialist is seeking a dependable, organized, and customer-focused CSR/Dispatcher to join our Milledgeville team. This position plays an important role in creating a positive customer experience while keeping our technicians' schedules organized and efficient.
The ideal candidate is comfortable handling a high volume of phone calls, managing changing schedules, communicating with technicians, and remaining calm when the day gets busy.
Responsibilities
Answer incoming calls professionally and promptly
Schedule service appointments and collect accurate customer information
Dispatch technicians based on location, skill level, urgency, and availability
Monitor the daily schedule and adjust appointments as circumstances change
Communicate schedule updates, delays, and arrival information to customers
Maintain regular communication with technicians throughout the day
Provide customers with a friendly, helpful, and professional experience
Accurately document calls, appointments, and customer concerns
Follow up with customers as needed
Assist with membership scheduling, maintenance appointments, and outbound calls
Work closely with management and other office team members
Help resolve scheduling conflicts and customer concerns
Maintain accurate records within the company's software system
Qualifications
Previous customer service, dispatching, call-center, or office experience preferred
HVAC, plumbing, or home-service experience is a plus
ServiceTitan experience is highly preferred
Strong phone and communication skills
Excellent organization and multitasking abilities
Comfortable working in a fast-paced environment
Strong computer and data-entry skills
Ability to learn new software quickly
Dependable attendance and punctuality
Positive attitude and team-oriented mindset
Ability to remain professional when handling upset customers or unexpected schedule changes
What We Offer
Competitive pay based on experience
Full-time, year-round position
Training and support
Opportunity for professional growth
Positive, team-focused work environment
Additional benefits discussed during the interview process
If you are dependable, organized, enjoy helping customers, and can confidently manage a busy service schedule, we would like to hear from you.
Apply today to join the ACS team in Milledgeville, Georgia.
Air Conditioning Specialist is an equal-opportunity employer.
Compensation details: 18-22 Yearly Salary
PIb1503cbb6-
