Description:
Do you love helping others? Or love being in the limelight? Our Guest Service Expert is responsible for delivering World Class service. As a Guest Service Expert, you are the face and the voice of Wingstop to all of our Guests who walk into our restaurants, providing them with authentic, positive and genuine experiences. In this role, you will spend more time than any other position interacting with our Guests by greeting them, answering the phone, taking and delivering orders - all with a great attitude and smile. Or maybe you are a Flavor Expert? The Flavor Expert is responsible for Serving the World Flavor. You will be creating wings with flavor to the max! You will play an integral role in ensuring our Guests get their cravable, fresh, and delicious wings delivered by our promise time. In this role, you will do everything from preparing our fresh, made in-house ranch, bleu cheese, and sides to packaging and delivering completed hot orders to our Guests while motivating other Flavor Experts.
A Wingstop cook is responsible to prepare quality food that tastes great and is consistent from day-to-day. This position is critical to Wingstop Restaurants; ensuring compliance with company standards in all areas of operation, including product preparation maintaining the highest quality products and services are delivered to each customer; follows and comprehends the importance of proper personal hygiene and sanitation procedures. The restaurant cook must be able to successfully focus on their job in a calm, yet efficient manner.
Essential Duties & Responsibilities:
- Ensure that each guest has a positive, long-lasting impression of the Wingstop experience
- Ability to practice safe cooking procedures
- Quickly scan and comprehend the order tickets
- Accurately count the number of Bone-In Wings, Boneless Wings and Boneless Strips needed for each order
- Coordinate the cooking time of Bone-In Wings, Boneless Wings and Boneless Strips and fries with the corresponding timer
- According to Wingstop standards; Sauce, Season and package all orders
- Accurately count the cooked Bone-In Wings, Boneless Wings and Boneless Strips into the proper sauce bowls
- Cook and prepare Bone-In Wings, Boneless Wings and Boneless Strips, and Fries in the proper fryers and baskets
- Filter and freshen the fryer shortening daily, following all safety procedures and with proper safety equipment
- Assist in keeping the kitchen clean throughout the shift maintaining clean as you go and at closing time
- Immediately notify Manager on Duty of all safety, sanitation, or employee issues
- Assist other employees as needed
- Follow directions given by Manager or Supervisor
- Know and thoroughly understand the importance of good hygiene and food handling practices
- Ability to thoroughly understand and follow instructions in how to properly and safely use chemical cleaning products
Benefits:
- Medical, Dental, and Vision Coverage
- Family-Friendly Hours
- Competitive Pay
- Discounted Employee Meal
- Christmas and Thanksgiving Off
Requirements:
Key Skills/Abilities:
- Guest service mentality; has a genuine desire to serve the customer
- Maintains a calm, tactful demeanor when dealing with difficult situations
- Manages multiple projects and timelines with a sense of urgency and follow through
- Well organized and detail oriented
- Ongoing learner; exhibits insatiable curiosity and an interest in self improvement
- Has an outgoing personality
- Strong work ethic
Additional Information:
- Cook and restaurant experience is a plus!
- Food Handler Certification a plus
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