The Counter Sales & Warehouse Associate supports both the inside sales counter and warehouse operations to ensure an exceptional customer experience and efficient branch performance. This role serves walk-in and returning customers, provides HVAC product expertise, processes orders accurately, and performs key warehousing duties such as receiving, stocking, and order fulfillment. The ideal candidate is customer-focused, organized, and able to manage both sales and warehouse responsibilities safely and effectively.
Key Responsibilities
Counter / Inside Sales
Greet and assist customers at the sales counter; take orders and enter them accurately into the system, prioritizing regular or key accounts.
Use electronic and printed catalogs to provide product knowledge, pricing, and availability for HVAC products and systems.
Increase sales and average order size through cross-selling, up-selling, add-on items, and promoting new or featured HVAC products.
Handle customer complaints, returns, and order issues with a positive, solution-oriented attitude.
Collaborate with other departments to resolve customer service needs in a timely manner.
Maintain a clean, organized, and professional counter and merchandising area.
Keep counter inventory stocked, remove discontinued items, and refresh displays to stimulate impulse purchases.
Attend product knowledge and training meetings as required.
Warehouse Operations
Accurately pull, fill, pack, and stage orders for delivery or customer pickup.
Track and determine the status of any order at any time; follow special order instructions as needed.
Receive incoming shipments, log materials into inventory, and maintain stock levels through routine cycle counts and audits.
Report quality issues, damages, or inventory discrepancies promptly.
Operate forklifts and other material-handling equipment safely; complete daily equipment inspections and maintain required certifications.
Maintain a clean, safe, organized warehouse environment and support overall facility security.
Process returns accurately and according to company guidelines.
Maintain proficiency in computerized systems, scanners, and technology used for inventory and order processing.
Assist in scheduled physical inventory counts.
General Expectations
Present a neat, professional image at all times.
Communicate positively and effectively with supervisors, sales staff, coworkers, and customers.
Follow all company policies, procedures, and safety guidelines in a drug-free workplace.
Perform other duties as assigned to support the branch.
Benefits:
Full health, dental, and vision insurance.
401 k
Paid Holidays
Vacation Pay
Employee Referral Program
Company Discount
Quarterly Incentive Bonus
Plus more
Payrate: $19-$22/hr Based on experience
Compensation details: 19-22 Hourly Wage
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