JOB DESCRIPTIONAs the Sales Lead, you will support the General Manager in driving sales performance and delivering exceptional customer experiences throughout the store. You will take ownership of the selling culture by leading through example, fostering meaningful customer relationships, and supporting the development of associates through coaching and partnership. Working closely with the General Manager, Operations Lead, and all store associates, you will help create an engaging, service-driven environment that inspires customers and delivers results. This is a hands-on and flexible role that requires balancing customer engagement, selling, operational support, and broader store priorities. You will be empowered to identify opportunities, solve problems, and drive results while partnering closely with the General Manager to achieve the overall success of the business.PRIMARY RESPONSIBILITIESServe as a primary keyholder, executing store opening/closing procedures, secure store access, and overall store supervision in the absence of the General ManagerSupport the General Manager in achieving sales goals through exceptional customer experiences, coaching, and sales leadershipLead by example to consistently achieve individual and store sales goals while inspiring others through personal selling behaviors and resultsFoster a customer-first selling culture built on meaningful engagement, relationship building, and personalized service-not simply completing transactionsBuild and maintain lasting customer relationships through proactive outreach, follow-up, and consistent communication before and after the saleLeverage available sales tools, customer information, and business resources to identify opportunities, generate repeat business, and grow customer loyaltyCoach and support associates through real-time selling, product knowledge, customer engagement, and best practices that drive sales and long-term customer relationshipsEncourage associates to identify customer needs, present solutions, overcome objections, and confidently guide customers throughout the sales journeyPartner with the Operations Lead and store leadership to ensure customers receive a seamless experience from purchase through delivery or pickupExecute visual merchandising standards, floor sets, product styling, and daily floor presentation to create an elevated brand experienceAssist with local store marketing and social media engagement by creating/capturing product content and promotional highlights as directedAnalyze daily business opportunities and recommend actions to maximize sales performance and customer satisfactionSupport broader store execution, communication, and administrative responsibilities in partnership with the General Manager and leadership teamIdentify opportunities to improve the customer experience and contribute ideas that strengthen store performanceRepresent the brand through polished communication, personal appearance and professionalismJOB REQUIREMENTS2+ years of experience in furniture, luxury retail, specialty retail, or a related sales environmentPrior keyholding, supervisory, or store opening/closing experience requiredProven ability to consistently exceed individual sales goals while contributing to overall store performanceDemonstrated ability to coach, influence, and motivate others through leadership by exampleEye for visual merchandising, product placement, and aesthetic floor stylingFamiliarity with social media platforms and enthusiasm for brand-appropriate content capture preferredPassion for delivering exceptional customer experiences and building long-term customer relationshipsStrong communication, organization, and interpersonal skillsAnalytical, problem-solving, and decision-making skillsAbility to prioritize multiple responsibilities in a fast-paced retail environmentFlexibility and willingness to adapt to changing business needs while supporting a broad range of store responsibilitiesProficient with current technology, including iPads, Mac, and PCPHYSICAL REQUIREMENTSAbility to lift and mobilize small to medium items up to 75 lbs., while utilizing appropriate equipment and adhering to safety guidelinesAbility to maneuver effectively around sales floor and stockroomPosition entails prolonged standing, twisting, stooping, kneeling, squatting, bending and climbingFull time associates are expected to have open availability to meet the needs of the business.ABOUT SUYRASurya Inc. is an innovative home furnishings company catering to a variety of lifestyles. Surya Inc.'s thoughtfully curated design-forward furniture, rugs, textiles, lighting, wall decor and accents are available worldwide through leading retailers, interior designers, and online stores. The Surya Inc. family of brands includes Surya, Global Views, Mitchell Gold + Bob Williams, Livabliss, and RST Brands. Surya Inc. has been named to the Inc. 5000 annual list of America's fastest growing privately held companies ten times.Compensation details: 18-22 Yearly SalaryPI3b7a51df598c-8372
