Description:
Black Equipment Company is seeking a motivated, organized, and detail-oriented Service Desk Supervisor - Field Operations to join our team. This role is ideal for a highly organized multitasker who thrives in a fast-paced environment and can effectively manage multiple priorities. The right candidate will be a strong communicator, proactive problem solver, and team player dedicated to maintaining smooth daily operations and delivering exceptional customer service. We need an administrative lead who has supervised tradespeople, not just supported them.Growing Company, Great Opportunities, and Inclusive CultureBlack Equipment has seen substantial growth, increasing its employee count by over 30%. We are an authorized Hyster and Yale dealer, have earned numerous "Dealer of Excellence" awards and recognized as one of the top suppliers in the markets we serve. We are dedicated to making sure our employees work in a safe and encouraging environment.Key ResponsibilitiesCoordinate, schedule, and dispatch daily work assignments for techniciansCommunicate clearly and professionally with technicians, team members, and customers to maintain a smooth workflowEnsure all documentation related to service (internal and customer-facing) are accurate, complete, and properly processedMaintain and manage repair orders and quotes, ensuring they are opened and closed in a timely mannerProvide administrative support to the service department, including answering phones and assisting customersMaintain a clean, organized, and professional office environmentBenefits and CompensationBlack Equipment Company offers a competitive compensation and benefits package for full-time employees, including:Pay: $20-25 / hour based on experienceHealth, Dental, Vision, and Prescription Drug coverageFlexible Benefits Plan401(k) with company participationLife and Disability InsurancePaid HolidaysPaid Time OffWeekly PayScheduleFull timeMonday - Friday7am - 4pm
Requirements:
Qualifications & RequirementsExperience supervising hourly shop or field trades (mechanics, welders, technicians, or equivalent trades)Comfortable handling scheduling, work orders, timekeeping, and direct supervisionStrong organizational skills with the ability to manage multiple tasks and priorities simultaneouslyExcellent verbal and written communication skillsAccounting or similar experience preferred Computer efficiency in software including Microsoft Excel and OutlookPrior experience in dispatching and/or service coordination preferredAbility to work both independently and as part of a teamPIa0-
