Description:
Key Responsibilities:Provides advanced ERP system support by diagnosing and resolving moderately complex technical issues. This role is responsible for supporting, configuring, maintaining, and enhancing the organization's Epicor Kinetic SaaS Enterprise Resource Planning (ERP) environment. This role serves as a technical resource for ERP users across multiple functional areas, including Manufacturing, Supply Chain, Inventory, Engineering, Finance, Customer Service, and Quality. Working closely with business stakeholders and the IT team, the ERP Support Specialist analyzes business requirements, develops ERP solutions using Epicor's supported customization tools, provides user support, and helps optimize business processes while ensuring solutions remain compatible with Epicor SaaS updates.All roles at Signia are expected to support the company's operating model (SOAR) and contribute to the organization's business value drivers, Profitable New Business, Productivity, Precision M&A, and Value-Based Pricing, through operational excellence, continuous improvement, collaboration, and customer focus.Key Deliverables of the Position1) Diagnose and resolve moderately complex ERP system issues.2) Support ERP implementations, upgrades, and system configuration changes.3) Provide technical training and guidance to ERP users.4) Collaborate with IT and engineering teams to resolve system issues.5) Analyze recurring problems and recommend process improvements.6) Maintain ERP documentation and troubleshooting resources.
Requirements:
Education and ExperienceBachelor's degree in Information Systems or related discipline2-4 years of ERP support experienceWorks under general supervisionProgramming or software development experience preferred, particularly experience working with APIs, system integrations and ERP-related development.Technical Competencies1) ERP troubleshooting and incident resolution2) Enterprise application configuration3) ERP implementation support4) User training and technical documentation5) System performance monitoring6) Cross-functional technical collaboration7) Problem analysis and resolution8) ERP workflow understanding9) Proficient Computer Skills: Microsoft Office including Outlook, Word, Excel, and Power Point10) Excellent Communication Skills - both verbal and writtenBehavioral Competencies - Demonstrates behaviors consistent with our values1) Thinks and acts like an ownerUses company resources wisely & cost-effectivelyShows pride in the organization and a commitment to its long-term successTakes full responsibility for their actionsHolds self to high standards of performance and integrity2) Demonstrates high integrityConsistently acts with honestly, transparency and high ethicsMakes decisions based on what is morally rightOwns their actions and holds self-accountable3) Puts team above self; in it togetherPrioritizes team and company over personal gainCollaborates with team members within the department and across all functionsContributes to a positive, inclusive work environment4) Innovates and improvesActively supports or initiates continuous improvement effortsShares ideas and suggests solutions that enhance team or business performanceStays open to feedback and embraces changesDemonstrates a bias towards action5) Honors commitmentsConsistently follows through on project timelines, meeting and deliverablesTakes ownership for responsibilities and delivers resultsMakes and holds commitmentCommunicates proactively when challenges arise and adjusts plans to stay on trackEqual Opportunity Employer/Protected Veteran/Disability/E-VerifyPI5eac0b545acd-9895
