Description:
In addition to serving as the point of contact to assigned clients, resolving escalated issues from the Client Services team, and managing key client accounts, this position assists with recruitment, development, performance assessment, and discipline of the Client Services staff. Other duties include a focus on developing/maintaining strategic partnerships, providing customer support and technical assistance, and upselling. What You'll DoManage key client accounts and service assigned client accountsBuild and maintain client relationships via effective communication and timely problem resolution Upsell PHS services to grow revenue and meet clients' needsCollaborate with the Client Services team (Sr. Client Services Executives, Client Services Executives and National Account Managers) to ensure quality and timely deliverables aligned with client expectationsResponsible for the coordination and presentation of all analysis requests, to include preparation for all client stewardship materialParticipate with internal PPO training meetingsCommunicate regularly with the Provider Contracting team to ensure provider nominations are contacted and contractedTravel up to 50% of the time as directed and approved by the EVP of Client Services
Requirements:
Bachelor's degree in business administration or related field of study from an accredited college or university is required 10+ years of workers' compensation, group health, and/or auto liability market experience is requiredPrior experience and a demonstrated working knowledge of Bill Review is required7+ years of PPO or Specialty Network experience is preferredCompetenciesDetail focused with the ability to multi-task and adhere to established goalsAbility to work in a fast paced, changing environment; flexible to meet business needsResults driven team player with excellent communication skills (oral and written)Ability to maintain confidential information Superb organizational, problem solving, and time management skillsAbility to maintain a calm and professional demeanor in stressful situationsWhy You'll Love Working at Prime Health ServicesMedical Insurance Dental and Vision InsuranceCompany-paid short-term & long-term disabilityCompany-paid group term life insuranceGenerous PTO PolicyEmployee recognition programsCorporate office amenitiesFrequent employee eventsAbout Prime Health ServicesPrime Health Services (PHS) is a national medical cost containment company specializing in customized PPO network solutions. Since 2001, we've partnered with insurance carriers, TPAs, self-insured groups, and government entities to deliver high-quality healthcare access at discounted rates. Our technology-driven approach allows us to provide fast, flexible, and dependable service to our clients while supporting a collaborative, employee-focused workplace.PId4e7b2c5eb34-6148
