Description:
Lamb and Associates Packaging Inc. is a premier packaging manufacturer, with a focus on quality, service and on-time delivery. We are currently seeking a Customer Service Representative who possesses the skills to effectively process customer orders, maintain high levels of communication with customers, field sales representatives, and production; with high attention to detail and capable of performing all duties utilizing industry standard software and systems. Experience in the corrugated packaging industry is preferred but not necessary.
Requirements:
RESPONSIBILITIES:
Maintain a high level of verbal and written communication with customers and co-workers by phone, email, and fax
Respond promptly to customer inquiries
Handle and resolve customer complaints
Obtain and manage all documentation and relevant information regarding customer accounts
Process orders, create estimates, and manage customer raw material orders
Direct requests and unresolved issues to the designated resource
Manage key customer accounts and in-house inventory levels
Prepare formal customer quotes
Generate master specifications required for production prior to order processing
Track production orders as required in order to effectively allow for on-time deliveries
Take initiative to alleviate and prevent problems
Learn and maintain fluency with Amtech and Esko Web Center software systems
Work hand in hand with sales staff in order to provide a high level of customer support
The employee may be asked to perform other duties as required by business needs
Requirements
SKILLS AND QUALIFICATIONS:
Attention to detail and outstanding organizational skills are necessary.
Must be proficient in communicating with all levels of employees and be willing to go the extra mile for customers and account executives.
Corrugated packaging experience is strongly preferred.
Must have the ability to prepare and maintain complex records and files.
Must possess average math skills with the ability to calculate figures and amounts such as discounts, costs, commissions, proportions, and volumes.
A strong understanding of basic measurements with the ability to read a tape measure and convert decimals to fractions is required.
Advanced computer skills including Word and Excel with experience in Amtech and Esko Web-Center are preferred.
Must be able to clearly facilitate communication between customers, sales representatives and production personnel
Excellent verbal and written communication skills are mandatory.
EDUCATION AND EXPERIENCE
Associates degree preferred and 4-6 years of relevant customer service or account management experience.
Position: Salary Non-Exempt
BENEFITS
Lamb & Associates Packaging, Inc. offers a variety of benefits including health, dental, vision, 401k, short and long term disability, life insurance, hospital indemnity, accident coverage, identity theft and more.
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