Room Service AttendantServes meals to guests in their rooms by performing the following duties.
Takes room service orders over telephone and relays orders to kitchen
Carries all food and beverage items in to go bags or uses serving cart to transport order to room
Answers questions regarding room service and responds to requests for additional food or drink service
Provide quality products, excellent service and a friendly atmosphere for all guests
Perform opening and closing procedures
Check all stations and supplies for cleanliness
Stock necessary supplies and set-ups
Describe specials to guests and take food orders over the phone
Accurately take down room number, guest name and number of guests to be served
Delivery to guest rooms; orders for food and beverages
Operate MICROS Computer System
Order, check, and set up amenities and follow procedures for their delivery and logging
Complete all end of shift paperwork
Maintain proper sanitation, safety procedures, and cleanliness in work areas
Follow all policies and procedures outlined by management and employee handbook
Assume all responsibilities as delegated by the Manager and do any or all other duties to fulfill guest needs and requests
Attend all mandatory meetings
Act as an extension of the security department in protecting the assets of the hotel and all guests by observing any questionable activities
Must understand and abide by environmental practices of the resort
Drive company vehicle to deliver amenities to guests outside of immediate hotel/tower building (if 21yrs of age+)
Other duties as assigned
Must be 18 years of age, as required by law
Must have Valid Driver's License in order to drive company vehicle (if 21yrs of age+)
MICROS experience preferred
Applicant needs to be able to work in a fast paced environment and able to work varied hours to include weekends and holidays. Times off requests are only granted if business allows. Applicant must be able to work well as an individual and as a member of a team with a goal of providing outstanding guest service. Applicant should be self directed, motivated, and outgoing. Applicant must be able to answer multi-line phone and properly record and deliver guest orders.
Some heavy lifting required
Pushing of heavy cars required
A lot of walking required
Can be high stress position, can become overwhelming. Position requires calm and collected personality able to be self directed while taking direction. Must be able to multi-task, organize, and prioritize.
Work environment is mostly indoors, but outside work is also required
Noise level is usually moderate
