H
Not Specified Permanent

New York City, New York · USA job

Travel Customer Care Specialist

Harbor and Waves Services

New York City, New York

Job description

High Energy • People First • Travel Focused This starter level position is great for someone who enjoys engaging with people, loves chatting about destinations and experiences, and wants the freedom to work from anywhere with a reliable internet connection. No prior background is needed. What matters most is excitement, curiosity, and a willingness to grow. Key Responsibilities Deliver friendly, dependable support through phone, email, and messaging Guide clients as they explore and book travel options like cruises, resorts, flights, and vacation packages Review itineraries, payments, and travel documents with customers Look up destinations, promotions, and travel choices tailored to each traveler Assist with simple booking or account related questions Keep communication clear and consistent throughout the planning process Use travel platforms, booking tools, and customer service best practices Why You'll Enjoy This Role Daily conversations centered around travel, destinations, and fun experiences Work remotely from home, a café, or even while traveling Every client brings a new story and a new adventure to plan Become the trusted guide who helps people create unforgettable trips Join a positive, supportive, travel loving team that encourages your growth What You Bring A positive, energetic, people focused attitude Strong communication skills with a warm, professional tone Basic computer skills and comfort learning new systems Solid organization and attention to detail A genuine interest in travel and helping others No previous experience required Perks & Benefits Fully remote with flexible scheduling Beginner friendly Access to travel discounts, perks, and industry opportunities Competitive commission structure

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