Select and gather products for customers' on-line orders in the most efficient manner with attention to freshness and quality. Assemble customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up. Provide a positive customer service experience that makes customers want to return to on-line shopping. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.
RESPONSIBILITIESEssential Job Functions:
60; 60; 60; 60; 60; 60; 60;Online Grocery Pick-Up Clerk working as In-Store Grocery Shopper is responsible for selecting and gathering products for customers' on-line orders in the most efficient manner with attention to freshness and quality.
60; 60; 60; 60; 60; 60; 60;In-Store Grocery Shopper initiates and completes selection process for customers' on-line orders.
60; 60; 60; 60; 60; 60; 60;Online Grocery Pick-Up team is responsible for assembling customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up.
60; 60; 60; 60; 60; 60; 60;In-Store Grocery Shopper will scan and bag orders on the go while following all bagging standards.
60; 60; 60; 60; 60; 60; 60;E-Commerce team including Online Grocery Pick- Up associate communicates any substitutions or exceptions to customer's order at time of pick-up.
60; 60; 60; 60; 60; 60; 60;Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
60; 60; 60; 60; 60; 60; 60;Adhere to local, state, and federal laws, food safety procedures, and company guidelines.
60; 60; 60; 60; 60; 60; 60;Receive customers' orders from Order Selector according to guidelines, store products in optimal temperature zones.
60; 60; 60; 60; 60; 60; 60;Read and follow directions given in the note section
60; 60; 60; 60; 60; 60; 60;Ensure quality and freshness of all items chosen
60; 60; 60; 60; 60; 60; 60;Communicate with customers via a portable phone and respond to calls in a professional and timely manner
60; 60; 60; 60; 60; 60; 60;Retrieve each customer's order from all staging locations and ensure order accuracy, load order into customers' cars
60; 60; 60; 60; 60; 60; 60;Pick-Up Clerk should provide a positive customer service experience that makes customers want to return to on-line shopping.
60; 60; 60; 60; 60; 60; 60;Process the orders through the point of sale (POS) system
60; 60; 60; 60; 60; 60; 60;Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stock
60; 60; 60; 60; 60; 60; 60;Maintain organization and cleanliness of staging areas and equipment
60; 60; 60; 60; 60; 60; 60;Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce supervisor
60; 60; 60; 60; 60; 60; 60;Inspect equipment and notify store Pick-Up supervisor or other store management of items in need of repair
60; 60; 60; 60; 60; 60; 60;Perform required opening and closing procedures
60; 60; 60; 60; 60; 60; 60;Assist in training new e-Commerce team members
60; 60; 60; 60; 60; 60; 60;Meet/exceed productivity standards
60; 60; 60; 60; 60; 60; 60;Ability to work cooperatively in high paced and sometimes stressful environment.
60; 60; 60; 60; 60; 60; 60;Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
60; 60; 60; 60; 60; 60; 60;Ability to act with honesty and integrity regarding customer and business information.
60; 60; 60; 60; 60; 60; 60;Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
60; 60; 60; 60; 60; 60; 60;Provide sup
QUALIFICATIONSMinimum Position Qualifications:
- Ability to work without supervision
- Ability to read shelf tags
- Basic math skills (i.e., counting, addition, and subtraction)
- Excellent oral/written communication skills
Desired Previous Experience:- Any experience as a personal shopper or in a production oriented or warehouse environment, stocking shelves, or experience as a cashier
