Customer Service SpecialistCARSON, CA

Location: 18620 Harmon Ave., Carson, CA 90746

Responsibilities

• Booking and rebooking import load containers from all terminals in Los Angeles, Long Beach.
• Communicating with dispatch team for import load container delivery orders.
• Scheduling and matching appointment times with various customers' delivery times.
• Communicating with customer service team of all troubleshooting and issues during flow of operations.
• Assisting customer service team with all billing related to AR/AP.
• Utilizing TMS system for operations.

Preferred Qualifications

• Communicating with customers on site directly.
• Problem solving when issues arise such as system being down.
• Ability to speak in professional manner with customers.
• Proficient in Microsoft Excel, PowerPoint, Word, Outlook and Google Drive.
• Fluent in Korean.
• Experience working in team environment.

The base pay range for this role is between $41,000 - $60,000/yr, and your base pay will depend on your experiences, qualifications, and skills.