Customer Service Representative - Microsoft Dynamics 365 Experience

Customer Service Representative Microsoft Dynamics 365 Experience

Overview

A growing manufacturing company in Lemont, IL is seeking a Customer Service Representative to support order processing, shipping coordination, and customer communication. This role is ideal for someone who enjoys working with customers, stays organized, and thrives in a fast-paced environment.

Responsibilities

Process customer orders accurately and meet delivery schedules
Coordinate with production, logistics, and quality teams to resolve issues
Track orders and proactively update customers on status or delays
Prepare shipping documents, invoices, and export paperwork
Arrange carrier pickups and post shipments in the ERP system
Maintain order files and contribute to KPI reporting

Requirements:

High school diploma or GED (college preferred)
Customer service or order processing experience preferred
Strong communication and problem-solving skills
Organized, detail-oriented, and customer-focused
Proficient in Microsoft Office; D365/Microsoft Dynamics a plus
Calm, professional, and adaptable in a busy environment

To apply, please send your resume to .
Include in the Subject line: PJF-CSRLemont .