IBM BPM-BAW Engineer/Workflow Engineer

Contract Piscataway, NJ/Charlotte, NC This is essentially a Workflow Software Engineer / IBM BPM-BAW Engineer role with a strong financial-services environment. Key Requirements Must-have: 5+ years IBM BPM / IBM Business Automation Workflow (BAW) Hands-on BPM workflow design, development, testing, and support Workflow/process automation API and database integrations Troubleshooting, performance tuning, defect resolution Experience with distributed systems and/or mainframe systems Strong stakeholder communication and requirements gathering Workflow/process documentation Good-to-have: ServiceNow FSO (Financial Services Operations) ServiceNow CSM (Customer Service Management) FSO core data models Secure extensions CSM case management Advanced Work Assignment (AWA) Customer engagement Document/content integrations Performance Analytics