Medical Support Assistant

Schedule: Monday through Friday, 40 hours per week, with an estimated 80 hours of overtime per year

Location: Santa Fe Indian Health Service, 1700 Cerrillos Road, Santa Fe, New Mexico 87505

Full benefits - Health Insurance, Dental and Vision

2 weeks PTO

7 days sick paid leave

$50,000 - $60,000 a year

Key Responsibilities:

• Answer phone calls professionally and address patient queries.
• Provide excellent customer service and greet patients/visitors warmly.
• Check patients in for appointments, assist with scheduling, and update billing information.
• Act as a liaison between providers, patients, and visitors, facilitating communication.
• Assist doctors and nurses with medical exams, tests, and ordering supplies.
• Manage, scan, and refile medical records, ensuring completeness and compliance.
• Handle Release of Information (ROI) forms and ensure accurate record releases.
• Enter and monitor information requests in RPMS/ROI, maintaining accurate records.
• Conduct searches for lost records, perform quality audits, and prepare records for retirement.
• Ensure all tasks comply with Health Insurance Portability and Accountability Act (HIPAA) regulations.

Qualifications:

• Strong organizational skills and attention to detail.
• Excellent communication and customer service skills.
• Proficiency with electronic health records systems, specifically RPMS/Vista Imaging.
• Knowledge of medical record-keeping standards and HIPAA compliance.

If you are a dedicated professional with a commitment to providing exceptional patient care and support, we invite you to apply for this rewarding opportunity.