Sales Floor AssociateIn this role, you will execute sales floor merchandising, pricing and recovery and deliver excellent customer service.
What You'll Do
- Execute store merchandising standards following merchandise and visual guidelines for product presentation in a timely and accurate manner
- Remerchandise and replenish salesfloor as necessary based on sell through and seasonal changes with a focus on customer experience
- Engage customers by greeting them and offering assistance with products and services
- Execute pricing activities (e.g., price changes, sign changes, ticketing) accurately and in a timely manner
- Prevent loss by following all product protection standards
- Support and partner with other associates on merchandising incoming product
All associate roles at Kohl's are responsible for:
- Acting with integrity, honesty and fostering teamwork in an engaged and inclusive culture
- Exercising good judgment and discernment when making decisions; taking appropriate partners as needed
- Demonstrating a customer service mindset, anticipating customer needs and satisfactorily resolving issues
- Supporting point of sale and customer service departments to deliver speed of service transactions while creating a compelling customer experience
- Meeting or exceeding individual goals (e.g., productivity, credit, loyalty)
- Accomplishing multiple tasks within established timeframes
- Following company policies, procedures, standards and guidelines
- Maintaining adherence to company safety policies for the safety of all associates and customers
- Receiving, understanding and proactively responding to direction from supervisors/managers and other company personnel
- Other responsibilities as assigned
What Skills You Have
Required
- Excellent customer service skills and ability to multi-task with strong attention to detail
- Verbal/written communication and interpersonal skills
- No retail experience required
- Must be 16 years of age or older
- Flexible availability, including days, nights, weekends, and holidays
Preferred
- Client facing retail or service industry experience
Essential Functions
- Ability to perform the accountabilities listed in the "What You'll Do" Section.
- Ability to satisfactorily complete company training programs.
- Ability to comply with dress code requirements.
- Basic math and reading skills, legible handwriting, and basic computer operation.
- Ability to operate and communicate on multiple frequency devices, handheld scanners, and other technology equipment as directed.
- Ability to maintain prompt and regular attendance and meet scheduling requirements as set by the company.
- Perform work in accordance with the Physical Requirements section.
Physical Requirements
- Must be able to lift up to 50 lbs. frequently and occasionally over 50 lbs. with a two person lift.
- Ability to climb, squat, stoop, kneel, crouch, bend, twist, reach, lift, grasp, push and pull on a frequent basis.
- Ability to stand/walk for the duration of a scheduled shift.
- Ability to visually verify information and locate and inspect merchandise.
- Ability to comply with health and safety standards.
Pay Range: $14.50 - $20.95
Kohl's offers a variety of benefits to associates depending on full-time/part-time status and work hours, including: WORK LIFE BALANCE (PTO, Vacation Buy Program, Parental Leave), HEALTH & WELLNESS (Medical, Dental, Vision and other short and long term disability programs, Emergency health and wellness programs such as Accident Protection Plans, Critical Illness Plans and more), SAVINGS & RETIREMENT BENEFITS (401k, Flexible Spending Accounts and associate discount programs with Kohl's partners), INSURANCE PROGRAMS (Life Insurance for you, your family or your pet, as well as other protection programs), and LIFE EVENTS (Legal and adoption assistance benefits).
