esponsible for providing comprehensive primary care services for patients who receive health care at the company.
All employees of the company must ensure service standards are delivered, including:
The company Core
Demonstrates a commitment to the company mission and vision.
Demonstrates a positive attitude towards patients, employees, role, and the health center.
Demonstrates the company core values (accountability, courtesy, excellence, flexibility, integrity, respect).
Customer Service and Professionalism
Smiles and makes appropriate contact, greets individuals upon entry into building and space.
Is customer service oriented to both internal (colleagues) and external (patients, clients, vendors, etc.) customers. Treats patients, customers and colleagues with dignity and respect.
Provides timely response to requests, tasks, and inquiries. Demonstrates good service turnaround.
Demonstrates good communication skills and communicates in a tactful manner.
Exhibits conflict resolution skills in order to foster effective working relationships and embraces a team approach.
Adheres to the company s dress code policies. Employee appearance and grooming appropriate.
Show(s)
Consistently shows commitment to position and team performance (i.e., attendance and punctuality).
Consideration and acceptance of cultural differences of others; works well with individuals of diversebackgrounds, supporting a culture of justice, equity, diversity, and inclusion.
Participates in training and professional development and completes required trainings in a timely manner.
Safety
Adheres to and promotes a culture of safety and cleanliness.
Adheres to HIPPA/Confidentiality standards.
Respectful of the company property, properly and safely uses Health Center Equipment.
II. INTRADEPARTMENTAL RELATIONSHIPS:
Department Officer: Chief Medical Officer
Reports to: Chief Medical Officer
Supervises: Shares supervision of providers at a specific site with Chief Medical Officer. Medical consultation to Nurse Practitioners and Physician Assistants of same specialty, ie. Pediatrician to PNP, Family Physician to PNP and OB/GYN Practitioners.
