Airline Account Manager For Prestigious International Airline In Ewr AirportHallmark Aviation is seeking a professional Airline Account Manager for a Prestigious International Airline for our Newark, NJ (EWR) Location.
The Business Manager leads the airline operational and administrative processes while coordinating with the airline client/station manager to meet high quality standards.
Requirements and skills needed:
- Proven leadership abilities and organizational skills
- Excellent interpersonal, coaching and counseling skills
- Understanding that staff development is a leader's responsibility
- Self-driven focus on customer and client satisfaction
- Ability to excel under pressure of meeting extreme deadlines
- Ability to communicate effectively, both verbally and in writing
- Experienced in planning a roster and monitoring work schedules
- Able to solve daily problems and make quick decisions within the operation
- 5 yrs airline experience preferred: minimum 4 yrs airline supervisor experience preferred
- Flexible and able to promote positive attitudes from subordinates
- Computer software (Word & Excel), typing, and ticketing experience
- Able to work varied hours
Specific duties include:
- Provide hands-on supervision of the staff and delegate workload
- Provide direct customer relations support
- Ensure that account operates according to schedule and service level agreements
- Recruit, interview, and hire staff
- Oversee the long-term analysis of manpower needs, groom potential leaders
- Ensure cross training as well as provide new and refresher training for staff members
- Manage attendance records and ensure appropriate shift coverage
- Handle discipline and motivation issues
- Process promotion, demotion and termination paperwork
- Enforce safety, security, and grooming standards
- Administer performance reward programs
- Control the budget for labor costs and allocation
Essential requirements: previous airline experience, at least 18 years old, with a high school diploma or G.E.D. English required. Basic math skills: adding, subtracting, division, and multiplying. Computer literate. Able to stand, bend, squat, reach, grasp and pick up items; occasional lifting up to 70lbs. Reading & comprehension of reference materials, instructions, policies & procedures.
Valid US work authorization. Professional demeanor and exceptional presentation. Flexible schedule & availability. Background check, fingerprinting required. Drug screen required on day of hire.
