ACCOUNT MANAGER I

Responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution.

• Resolves problems and communicates solutions or requested information to the customer.
• Analyzes a customer's service needs and coordinates with other service or technical departments to develop and deliver an appropriate solution for each customer.
• Develops and maintains a deep understanding of the organization and services offered to resolve more complex inquiries.
• Uses a customer relationship application or database to record activities and research product information.
• Comply with the requirements of the company's Quality Management System.

• High School diploma or equivalent
• Confident, team-oriented, and enjoy working in a fast-paced environment
• Excellent verbal and written communication skills
• 1+ years freight forwarding experience

• Intermediate to advanced level of experience with Excel
• Strong problem-solving and decision-making ability
• Self-managed and highly motivated
• Displays integrity, reliability, empathy, and a strong work ethic
• Results-oriented; Displays sense of urgency
• Proficient in routing, costing, rating, and tracking
• Bachelor's degree

• Remain in a stationary/seated position for an extended period.
• Regularly required to operate a computer, telephone, keyboard, and other office machinery.
• Specific vision abilities required by this job include close vision requirements due to computer work.
• The ability to hear, understand, and distinguish speech and/or other sounds.

• 12:00 p.m. - 9:00 p.m.

Pegasus Logistics Group is breaking the mold and we want employees as passionate and diverse as we are.

Pegasus Logistics Group is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.