Senior Level Call Center SupervisorProSidian Seeks a Senior Level Call Center Supervisor for Program Support on a Exempt 1099 Contract: No Overtime Pay Basis Contract Contingent located CONUS - Charlotte, NC Across The Mid Atlantic Region supporting strategic delivery of Government and Public Services Sector Human Capital Solutions through Temporary Help Services and Recruiting/Staff Augmentation capabilities for the City of Charlotte (COC).
Seeking Senior Level Call Center Supervisor candidates with relevant Government And Public Services Sector Experience (functional and technical area expertise also ideal) to support professional services engagement for Government And Public Services Sector Clients such as COC. This as a Contract Contingent or Contract W-2 (IRS-1099) Call Center Supervisor Functional Area Professional - Staffing Augmentation and Recruiting Services Position; however, ProSidian reserves the right to convert to a Full-Time ProSidian employed W-2 Position.
JOB OVERVIEW
Provide services and support as a Staffing Augmentation and Recruiting Services (Senior Level Call Center Supervisor) in the Government And Public Services Industry Sector focusing on Human Capital Solutions for clients such as City of Charlotte (COC) Charlotte Cooperative Purchasing Alliance (CCPA) Generally Located In CONUS - Charlotte, NC and across the Mid Atlantic Region (Of Country/World).
RESPONSIBILITIES AND DUTIES - Senior Level Call Center Supervisor Call Center Supervisor COC
- Manage staff, budgets, and operational strategy.
- Monitor KPIs and implement improvements.
- Coordinate technology and system upgrades.
Qualifications
- 5+ years contact/call center leadership.
Education / Experience Requirements / Qualifications
- Bachelor's degree preferred.
Skills Required
- Strategic planning, leadership, data analysis.
Competencies Required
- Business acumen, adaptability, results orientation.
Ancillary Details Of The Roles
- Oversees vendor or outsourced partner relationships.
- Leads disaster recovery planning for operations.
Other Details
- May manage multi-site operations.
ProSidian Consulting is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, Vietnam era, or another eligible veteran status, or any other protected factor. All your information will be kept confidential according to EEO guidelines.
ProSidian Consulting has pledged to the Hiring Our Heroes Program of the US Chamber of Commerce Foundation and the "I Hire Military" Initiative of The North Carolina Military Business Center (NCMBC) for the State of North Carolina. All applicants are encouraged to apply regardless of Veteran Status.
Furthermore, we believe in " HONOR ABOVE ALL "success while doing things the right way. Pride comes from the challenge; the reward is excellence in the work.
