Transportation Supervisor

Overall responsibility for the operations of the transportation department, including both stocking and order filling operations. Primary accountabilities consist of:

• Customer Service and Quality Provide all customers served by the department with quality of service consistent with corporate goals.
• Expenses and Productivity Monitor all facets of the department activity to ensure that expense ratios for the department are within agreed upon levels consistent with departmental budgets and goals.
• Human Resources Provide for an atmosphere in the department that promotes high levels of achievement and low turnover. Maintain a non-union environment.
• Asset Management Monitor proper usage of manpower for approximately 65 employees to achieve goals. Manage company fleet consisting of approximately 60 tractors and 100 trailers.

Key responsibilities:

• Customer Service
• Responsible for the completion and delivery of all orders accurately and on time.
• Respond to all customer, salesman and employee requests and inquiries in a timely manner.
• Foster an atmosphere of good customer service throughout the department. Work closely with customers to provide high levels of service.
• Limit departmental claims and damages to an acceptable level.
• Ensure that individual performance is monitored in order that each employee effectively and efficiently meets customer demands.
• Expenses and Productivity
• Follow operating expense budget for the department.
• Responsible for labor expense rate.
• Advocate creativity and movement within the department, so that the progression of methods and procedures can be measured.
• Manage routes at the most effective and efficient levels.
• Human Resource Management
• Ensure staffing levels are maintained in order to provide superior customer service.
• Promote a labor relation's climate that provides for employee's involvement and teamwork with a dedication to customer service.
• Accountable for maintaining turnover and retention levels at an acceptable level.
• Ability to coach, develop and facilitate individual team members as it relates to overall team performance.
• Uphold, support and maintain company safety standards at all time.
• Asset Management
• Maintain equipment at safe and effective operating levels.
• Ensure that all equipment in the department is maintained in good working order, through proper use and preventative maintenance.
• Accomplish productivity goals while maintaining efficient and effective labor levels.
• Allocate time efficiently. Handle multiple tasks and complete priorities.
• Assist in developing plans for cost reduction, process improvement, schedule and labor hours reduction.
• Establish good working relationships with other departments to ensure smooth transition of inbound and out-bound functions.

Skills and qualifications:

• Some college preferred.
• Experience as a supervisor with increasing levels of responsibilities.
• Articulate, with good presentation and written communication skills.
• Acceptable PC skills concentrating in Microsoft Word and Excel.
• Familiarity with DOT regulations.

Personal qualifications:

• Informal and approachable person who can communicate at all levels.
• Must be able to handle adversity, react quickly, and maintain a positive attitude.
• Willing to work long hours and be on call as needed.
• Motivated to excel and instill that same quality in subordinates.

Equal Opportunity Employer