Cashier and Front End Staff SupervisorGENERAL PURPOSE OF JOB: To ensure that all cashiers and front end staff provide a fun, informative, efficient, and exciting racing environment for our customers.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Ensure that all cashier personnel perform their assigned duties safely, effectively, enthusiastically and professionally
Ensure that the daily bathroom check log is completed by all staff members
Coordinate with Assistant and General Managers regarding disciplinary and operational issues
Prepare front desk and caf prior to opening
Instruct new customers on race package options, pricing and the general flow.
Maintain an orderly and speedy flow while ensuring great customer service
Supervise ongoing transactions in both the caf and front counter while enforcing policies and procedures.
Respond to emergency situations as they arise
Ensure that the front desk, lobby and caf areas remain clean and safe environment.
Perform/delegate specific facility cleaning and maintenance duties as assigned by management
Check/perform that closing duties are being performed to secure the front desk and caf and prepare for the following day's operation.
Ensure proper discount/coupon/gift card procedures are implemented, up to date and being followed.
Conduct and supervisor the training of new staff.
Help oversee, maintain and organize the retail and concessions areas.
EDUCATION and/or EXPERIENCE:
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
REASONING ABILITY:
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
LANGUAGE SKILLS:
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to speak effectively before groups of customers and respond to questions.
MATHEMATICAL SKILLS:
Ability to add, subtract and manipulate two digit number
