Director, After-SalesFaraday Future (FF) is a California-based mobility company, leveraging the latest technologies and world's best talent to realize exciting new possibilities in mobility. We're producing user-centric, technology-first vehicles to establish new paradigms in human-vehicle interaction. We're not just seeking to change how our cars work we're seeking to change the way we drive. At FF, we're creating something new, something connected, and something with a true global impact.
Your RoleThe Director of FX After-Sales will lead and oversee all FX after-sales operations, ensuring a seamless and exceptional customer experience. This role encompasses strategic oversight and management of Service Engineering & Field Support, Parts, Warranty, Aftersales Business Development, and Charging infrastructure. The Director of FX After-Sales will drive operational excellence, foster customer satisfaction, and align after-sales strategies with the company's mission and growth objectives.
Key ResponsibilitiesService Engineering & Field Support:
- Oversee the development and implementation of service engineering processes to ensure efficient vehicle maintenance and repair.
- Lead field support teams to provide timely and high-quality technical assistance to customers and service centers.
- Develop training programs for service technicians to maintain expertise in EV technology and diagnostics.
Parts Management:
- Manage the supply chain for spare parts, ensuring availability, quality, and cost-effectiveness.
- Optimize inventory levels to minimize downtime while controlling costs.
- Collaborate with suppliers to ensure parts meet stringent quality and sustainability standards.
Warranty Administration:
- Oversee warranty programs, ensuring fair, transparent, and customer-focused claim processes.
- Analyze warranty data to identify trends, improve product reliability, and reduce costs.
- Ensure compliance with regulatory and company warranty policies.
Aftersales Business Development:
- Develop strategies to grow after-sales revenue through value-added services, such as extended warranties, maintenance packages, and accessories.
- Build partnerships with third-party service providers and dealerships to expand service network reach.
- Identify new business opportunities to enhance customer retention and satisfaction.
Charging Infrastructure:
- Oversee the strategy and expansion of the company's charging network to support customer convenience and EV adoption.
- Collaborate with internal teams and external partners to deploy and maintain charging stations.
- Ensure charging infrastructure aligns with customer needs and industry standards.
Customer Experience:
- Champion a customer-centric approach, ensuring all after-sales touchpoints deliver exceptional service.
- Implement metrics and feedback systems to monitor and improve customer satisfaction.
Leadership & Strategy:
- Lead, mentor, and develop a high-performing after-sales team across all functional areas.
- Develop and manage budgets, ensuring cost efficiency while maintaining service quality.
- Align after-sales strategies with company goals, contributing to overall business success.
Basic Qualifications- 15+ years of experience in after-sales, service operations, or related fields, preferably in the automotive or EV industry.
- 5+ years in a leadership role managing cross-functional teams.
- Proven track record in service engineering, parts management, warranty programs, or charging infrastructure.
Skills- Strong leadership and team-building capabilities.
- Expertise in supply chain management, customer service, and operational efficiency.
- Strategic thinker with the ability to drive business development and revenue growth.
- Excellent communication and stakeholder management skills.
- Knowledge of EV technology, charging systems, and industry trends.
Preferred Qualifications- Customer-focused mindset with a passion for sustainability and innovation.
- Ability to thrive in a fast-paced, dynamic environment.
- Strong problem-solving and analytical skills.
Annual Salary Range(160K - 210K DOE), plus benefits and incentive plans
Perks + Benefits- Healthcare + dental + vision benefits (Free for you/discounted for family)
- 401(k) options
- Casual dress code + relaxed work environment
- Culturally diverse, progressive atmosphere
- "Soul of Faraday" community outreach team
Faraday Future is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
