E
Not Specified Permanent

Maple Valley, Washington · USA job

Retail Sales Associate / Customer Service

Elements Massage

Maple Valley, Washington

Job description

Wellness Membership Advisor

Be the first person clients meet and the reason they keep coming back. Build a rewarding career where connection, service, and sales come together.

$21.525 $22.750 / hour + bonuses & commission Currently seeking to fill part time position

The Role - What You'll Do

As a Wellness Membership Advisor, you're the heart of the front desk welcoming clients, managing scheduling and check-ins, and guiding new visitors into our Elements Wellness Program through a proven, relationship-focused sales process. You'll handle daily operations so our therapists can focus on what they do best, all while keeping the studio running smoothly, cleanly, and on-brand. If you love talking to people and love listening even more this role was made for you.

Who You Are - What We're Looking For
  • Natural Connector You build rapport quickly, listen actively, and make every client feel genuinely welcome
  • Sales-Driven You're motivated by goals and skilled at converting interest into membership through in-person, relationship-focused selling
  • Service-Minded You turn client concerns into great customer service stories, and you take pride in creating exceptional experiences
  • Organized & Tech-Savvy You're comfortable with scheduling software, Microsoft Office, Gmail, and learning new systems quickly
  • Team Player You contribute to a clean, calm, professional studio environment and support your teammates every day
  • Flexible You're available to work evenings and weekends as needed

Prior retail sales or spa/hospitality customer service experience is preferred but not required we'll train the right person.

Competitive hourly pay ($21.525 $22.750 based on experience), monthly performance bonuses based on conversion targets, and commission on Wellness Program sales. Full-time employees receive medical insurance, plus every team member enjoys a complimentary monthly massage.

  • Monthly performance bonuses
  • Commission on wellness plan sales
  • Medical insurance (full-time)
  • Complimentary monthly massage
  • Professional development & training
  • Additional bonus opportunities
  • More Than a Front Desk Job

You'll use our proprietary Service Path tools to connect with every client turning first visits into lasting wellness relationships. With clear targets, ongoing training, and a supportive team around you, this is a role where your people skills directly drive your earning potential and career growth in the wellness industry.

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