Insurance Follow-up Representative

Job Title: AR Follow-Up Representative

Location: Bethesda, MD

Industry: Healthcare Revenue Cycle / Accounts Receivable

Pay: $23$25 per hour (contract; strong candidates may be considered above $25)

About Our Client:

Addison Group is working with a healthcare provider experiencing a large volume of backlogged accounts due to a recent transition to a new EMR system. To support the clean-up and resolution of these outstanding claims, the organization is seeking experienced AR Follow-Up Representatives who can hit the ground running.

Job Description:

The AR Follow-Up Representative will be responsible for reviewing and resolving insurance claim issues by working complex and aged work queues. This role requires a deep understanding of medical billing on the professional and surgical side, the ability to work within multiple systems, and a strong commitment to accuracy and efficiency. The position is fully on-site and offers the opportunity to contribute to ongoing operational improvements.

Key Responsibilities:

• Resolve claim denials and delays due to coding issues, documentation requests, and authorization gaps
• Work through insurance follow-up queues, focusing on backlogs caused by a recent EMR transition
• Identify and escalate eligibility and credentialing issues
• Ensure timely follow-up on aged accounts to meet filing deadlines
• Collaborate with other departments to ensure claim resolution
• Prioritize daily tasks to manage a high volume of accounts receivable

Qualifications:

• 3+ years of AR follow-up experience, ideally in professional/surgical billing
• Strong working knowledge of insurance processes, denial management, and work queue handling
• Ability to work in high-volume settings and adapt to evolving workflows
• Comfortable toggling between multiple systems and software platforms
• GED or high school diploma (documentation required)
• Self-motivated, collaborative, and flexible mindset
• Background check and drug screening required

Additional Details:

• Hours: MondayFriday, 8:00am4:30pm
• Assignment Type: Minimum 3-month contract with possible extension
• Parking: On-site available (car recommended)
• Work Environment: Centralized Business Office (CBO); professional setting
• Dress Code: Business or business casual

Perks:

• Join a large and respected healthcare group in a desirable area
• Be part of a transitional period with opportunities to improve workflows
• Gain valuable experience with a complex system migration project
• Potential for extension or long-term opportunities
• Dental, Vision, Medical, 401(k)

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Reasonable accommodation is available for qualified individuals with disabilities, upon request.