Behavioral Health Network (BHN) is the largest provider of behavioral health services in Western Massachusetts and was recently recognized by The Boston Globe as a Top 10 Employer in Massachusetts. We are also proud to be a Certified Great Place to Work. If you are a compassionate, organized professional who thrives in fast-paced, team-based care environments and is passionate about supporting individuals in recovery, consider joining our team as an Access Navigator supporting our OTP/OBAT programs .
What We Offer:
- Mission-Driven Impact - Play a key role in connecting individuals to life-saving substance use treatment and recovery services
- Team-Based Care - Work alongside clinicians, care managers, and recovery-focused professionals
- Meaningful Work - Support individuals through critical moments in their treatment journey
- Professional Growth - Build experience in care coordination, behavioral health, and community resources
- Competitive Compensation & Benefits - Generous PTO, 403(b), tuition reimbursement, and comprehensive benefits
What You'll Do:
As an Access Navigator, you will serve as a key point of contact for individuals entering treatment, helping guide them through services, assessments, and connections to care.
- Serve as the primary point of contact for individuals, ensuring consistent engagement and follow-through
- Complete intake processes, assessments, and required documentation within the electronic health record
- Collect and utilize Social Determinants of Health (SDOH) data to inform care planning
- Coordinate referrals to internal programs and community-based services
- Collaborate closely with clinical staff, care managers, and external providers
- Maintain consistent communication with individuals throughout their connection to services
- Support navigation into care management and recovery support programs
- Ensure accurate documentation, tracking, and follow-up of all individuals served
Who You Are:
- High School Diploma or GED required; Associate's Degree preferred
- 1-2 years of experience in a healthcare or behavioral health setting required
- Knowledge of substance use, mental health, and care management preferred
- Strong organizational, communication, and customer service skills
- Ability to work with diverse populations in a compassionate and professional manner
- Comfortable using electronic health records and standard computer systems
- Knowledge of community resources and how to access them
- Flexible, team-oriented, and able to manage multiple priorities
PAY: $21.50 - $25.00 per hourThis position will be 3 days a week in Orange and 2 days a week in Greenfield. We Hire for HEART!
Since 1938, BHN has delivered high-quality, culturally responsive behavioral health care across Western Massachusetts. Our core values - Humanity, Empowerment, Accountability, Respect, and Teamwork - guide how we lead, how we serve, and how we support one another.
If you're ready to make a meaningful impact helping individuals access care and recovery services, we'd love to hear from you.
Apply
recblid o1m0xes8z9m78mqpw8zrakbis8g3kh
