CAS Alarm Dispatch Coordinator - 3rd Shift

Third Shift Positions

Position 1 is Mon-Fri

Position 2 is Sat-Wed

Responds to inbound security alarm events by identifying, tracking and dispatching appropriate authorities and following written instructions for specific events.

Monitors video surveillance for breaches in building security and responds by taking appropriate action as determined by written policies and procedures.

Ask questions to interpret, analyze and anticipate the caller's situation as to resolve problems, provide information, dispatch emergency services, or refer callers to other agencies

Dispatch and coordinate the responses of public safety agencies

Communicates with store personnel and local authorities with security related issues.

Maintains accurate alarm contacts for registered premises

Partner and Corroborate with federal and state government agencies (DEA, FDA, FBI, Board of Pharmacy) to ensure compliance of security alarm systems and frequent communications for active investigations of organized retail crime.

Maintaining alarm processing database. (Call list updates, code assignments)

Remotely accesses alarm systems and makes program changes as needed.

Works alongside senior leads to deliver superior security services to CVS Health business units.

Generates alarm related reports for distribution to Loss Prevention and Operations management.

Identifies, documents and creates R&M tickets for end users in incident management tracking system.

Must have the proven ability to:

use logic and reasoning to reach conclusions and approaches to problems

use judgment and decision-making skills to evaluate situations, establish priorities, and resolve matters

think quickly

work under stressful situations

actively listen and communicate effectively through clear speech and hearing

follow instructions

write clearly and spell correctly

establish priorities and pass on information as needed

Pay Range

The typical pay range for this role is:

Minimum: 17.00

Maximum: 27.90

Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.

Required Qualifications

6 months+ of Customer Service Experience or Dispatch experience or call center experience

Preferred Qualifications

2-3 years' emergency dispatch or command center experience preferred.

Previous experience with Bosch, DMP, and Honeywell alarm panels

TMAA Level I & II certification a plus

Outstanding verbal and written communication skills required with the ability to successfully interact at all levels of the organization while functioning as a team player.

Ability to effectively interact with management and local emergency response authorities.

Proven ability to prioritize competing demands.

Demonstrated ability to work with a high degree of accuracy and attention to detail.

Demonstrated ability to maintain information in the strictest confidence.

Experience providing customer service, preferably over the telephone, with proven ability to be sensitive to each request and apply strict confidentiality.

Familiarity with the Internet, including ability to quickly and easily navigate through search engines and websites.

Must be proficient and fully functional in Microsoft Office applications and able to effectively utilize all available office management technology.

Education

High School Diploma or GED required

Business Overview

Bring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.