I
Not Specified
Permanent
Job detail
Customer Advisor - TurboTax Store
Intuit
Seattle, Washington, United States
Job description
Job Description: Overview
About the Role
We are seeking a hospitality-focused customer experience professional who finds genuine fulfillment in making people feel welcomed, understood, and well cared for. The goal is to provide a thoughtful, high-touch service experience that makes every customer feel genuinely cared for and reassured they are in the right hands.
As an in-person Customer Advisor, you will serve as a trustworthy, approachable, proactive, and knowledgeable guide. You won't be preparing taxes. Instead, your main strength will be connecting with individuals, understanding their concerns and needs, and helping them make informed choices. You'll serve as a dedicated host and navigator, listening carefully to each customer's situation and connecting them with the right service or expert within the TurboTax network.
This is a year-round, non-exempt role. Seasonal contract roles are available as well.
The Impact You'll Make
Your primary mission is to ensure every customer who walks through our doors feels genuinely welcomed, heard, and supported. This is a role for someone who finds deep satisfaction in the quality of the experience they deliver and takes pride in defining the customer experience from the moment a customer walks through the door.
Key Responsibilities
Deliver a World-Class Customer Experience
Warmly greet customers as they enter the store, setting a welcoming, professional tone from the very first moment
Listen attentively and ask thoughtful questions to understand each customer's unique situation, concerns, and needs
Serve as a knowledgeable guide, helping customers understand their options and feel confident they are being directed to the right service or expert
Accompany customers through their entire experience, from arrival to a smooth hand-off, ensuring every touchpoint feels personal, clear, and supportive
Reduce friction at every step: answer questions, resolve concerns, and remove obstacles so the customer experience is as effortless as possible
Follow up thoughtfully with customers to ensure they received the support they needed and that any outstanding questions are resolved
Champion the Intuit and TurboTax Brands
Serve as the on-the-ground face of Intuit TurboTax, embodying the brand's commitment to attentive, premium hospitality
Provide critical feedback that directly shapes the employee and customer experience as a key member of our retail locations
Commit to a culture of continuous improvement by actively soliciting and responding to feedback
Benefits
As a year around TurboTax Customer Advisor, you'll receive access to exceptional company benefits and resources, including:
401(k) Savings Plan with company matching
Health benefits - including medical, dental and vision coverage for you and qualifying dependents.
Comprehensive paid time off, including vacation days, sick leave , and your birthday off
Employee Stock Purchase Plan
Employee Assistance Programs
Time and half pay for Holidays worked observed by Intuit
Discounts on Intuit products, including a free copy of TurboTax
Ongoing collaboration opportunities with TurboTax's network of growth-minded professionals
Personal mobile phone bill expensed for reimbursement
Seasonal benefit
Qualifications
Experience & Education
3 or more years of experience in a relevant field such as hospitality, customer service, guest relations, or another high-touch customer-facing role
A proven track record of delivering exceptional customer experiences and resolving customer needs through effective communication and empathy
A high school diploma or GED
Experience in a hospitality, retail service, or guest-relations environment preferred
Role Requirements
Full availability for a flexible schedule of at least 20 hours per week, including afternoons, evenings, and weekends, with the ability to work up to 40 hours per week during peak tax season"
This role requires the ability to stand, walk, and bend for extended periods throughout the workday; reasonable accommodations may be made for individuals with disabilities
Willingness to adhere to company standards including time and attendance, store etiquette, and uniform and grooming standards
If you are a service-oriented professional who is passionate about creating exceptional customer experiences, thrives in a hospitable and people-first environment, and wants to make a meaningful impact on a high-profile, rapidly growing program, we want to hear from you. Apply today to join us on this exciting journey!
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is:
Bay Area California $29.20 - $34.40
Southern California $29.20 - $34.40
Illinois $27.80 - $32.70
Maryland $27.80 - $32.70
Minnesota $25.10 - $29.50
New Jersey $29.20 - $34.40
New York $29.20 - $34.40
Washington $29.20 - $34.40
This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit : Careers Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing pay equity for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.
About the Role
We are seeking a hospitality-focused customer experience professional who finds genuine fulfillment in making people feel welcomed, understood, and well cared for. The goal is to provide a thoughtful, high-touch service experience that makes every customer feel genuinely cared for and reassured they are in the right hands.
As an in-person Customer Advisor, you will serve as a trustworthy, approachable, proactive, and knowledgeable guide. You won't be preparing taxes. Instead, your main strength will be connecting with individuals, understanding their concerns and needs, and helping them make informed choices. You'll serve as a dedicated host and navigator, listening carefully to each customer's situation and connecting them with the right service or expert within the TurboTax network.
This is a year-round, non-exempt role. Seasonal contract roles are available as well.
The Impact You'll Make
Your primary mission is to ensure every customer who walks through our doors feels genuinely welcomed, heard, and supported. This is a role for someone who finds deep satisfaction in the quality of the experience they deliver and takes pride in defining the customer experience from the moment a customer walks through the door.
Key Responsibilities
Deliver a World-Class Customer Experience
Warmly greet customers as they enter the store, setting a welcoming, professional tone from the very first moment
Listen attentively and ask thoughtful questions to understand each customer's unique situation, concerns, and needs
Serve as a knowledgeable guide, helping customers understand their options and feel confident they are being directed to the right service or expert
Accompany customers through their entire experience, from arrival to a smooth hand-off, ensuring every touchpoint feels personal, clear, and supportive
Reduce friction at every step: answer questions, resolve concerns, and remove obstacles so the customer experience is as effortless as possible
Follow up thoughtfully with customers to ensure they received the support they needed and that any outstanding questions are resolved
Champion the Intuit and TurboTax Brands
Serve as the on-the-ground face of Intuit TurboTax, embodying the brand's commitment to attentive, premium hospitality
Provide critical feedback that directly shapes the employee and customer experience as a key member of our retail locations
Commit to a culture of continuous improvement by actively soliciting and responding to feedback
Benefits
As a year around TurboTax Customer Advisor, you'll receive access to exceptional company benefits and resources, including:
401(k) Savings Plan with company matching
Health benefits - including medical, dental and vision coverage for you and qualifying dependents.
Comprehensive paid time off, including vacation days, sick leave , and your birthday off
Employee Stock Purchase Plan
Employee Assistance Programs
Time and half pay for Holidays worked observed by Intuit
Discounts on Intuit products, including a free copy of TurboTax
Ongoing collaboration opportunities with TurboTax's network of growth-minded professionals
Personal mobile phone bill expensed for reimbursement
Seasonal benefit
Qualifications
Experience & Education
3 or more years of experience in a relevant field such as hospitality, customer service, guest relations, or another high-touch customer-facing role
A proven track record of delivering exceptional customer experiences and resolving customer needs through effective communication and empathy
A high school diploma or GED
Experience in a hospitality, retail service, or guest-relations environment preferred
Role Requirements
Full availability for a flexible schedule of at least 20 hours per week, including afternoons, evenings, and weekends, with the ability to work up to 40 hours per week during peak tax season"
This role requires the ability to stand, walk, and bend for extended periods throughout the workday; reasonable accommodations may be made for individuals with disabilities
Willingness to adhere to company standards including time and attendance, store etiquette, and uniform and grooming standards
If you are a service-oriented professional who is passionate about creating exceptional customer experiences, thrives in a hospitable and people-first environment, and wants to make a meaningful impact on a high-profile, rapidly growing program, we want to hear from you. Apply today to join us on this exciting journey!
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is:
Bay Area California $29.20 - $34.40
Southern California $29.20 - $34.40
Illinois $27.80 - $32.70
Maryland $27.80 - $32.70
Minnesota $25.10 - $29.50
New Jersey $29.20 - $34.40
New York $29.20 - $34.40
Washington $29.20 - $34.40
This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit : Careers Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing pay equity for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.