M
Full Time Permanent

Job detail

Account Retention Specialists - Collections & Customer Solutions

MAJIK Enterprises International Inc.

Shenandoah, Pennsylvania, United States

Job description

Job Description: Job Description Description: 4x Best Places to Work in PA () Ahora contratando! Se habla español Looking for more than just a job? At Majik, you'll build real relationships, earn bonuses, and grow your career. No rent-to-own experience? No problem - we train you. "I enjoy working at Majik because I get to help people solve problems every single day, turning challenging issues into solutions that make a real difference" - Donae Who We Are We Serve Others We Do What It Takes We Own It We're passionate about helping employees grow and delivering great customer experiences! Pay + PerksEarn up to $18/hr. + Monthly Bonus Potential3 Weeks PTO + Paid Holidays401(k) with Company Match (up to 6%)Low-cost Medical, Dental, VisionEmployee Discounts + Loyalty RewardsCareer Advancement Opportunities (we promote from within)Weekly PayReimbursement Toward Home & Vehicle Purchase (after 1 year)Bilingual candidates may earn additional pay! and so much more! What You'll Do Own customer accounts and work proactively to keep them currentAnalyze account activity and determine appropriate solutionsCommunicate with customers, references, and landlordsCollect and process payments accurately (in-store and field)Maintain accurate documentation and account recordsManage field visits professionally and efficientlyResolve customer concerns while protecting company standardsMeet and exceed performance goals related to collections and retentionRequirements: What We're Looking ForHigh school diploma or GED1+ year of experience in collections, retail, or customer-focused roles preferredStrong communication and conflict resolution skillsHighly organized with attention to detailSelf-motivated, accountable, and results-drivenComfortable using systems to manage accountsValid driver's license with insurable driving recordWillingness to travel locally for customer visitsAbility to lift up to 25 lbs (with assistance for heavier items) Schedule Full-time (40 hours/week), 5-day workweek Monday-Friday: 10am-7pm, Saturday: 10am-6pm (required), Sunday: Closed Schedules may vary based on business needs Additional Information Blue Ocean Brands does not conduct routine pre-employment drug testing but may require testing in cases such as reasonable suspicion, workplace accidents, or as required by law. Compensation details: 16-18 Hourly Wage PI6c9e619cef32-0309