Regional Director of Operations

Job Description: As a Regional Director of Operations, you will lead a portfolio of Business & Industry (B&I) accounts along with offsite catering operations across your territory. In this role, you'll partner with General Managers and site leaders to deliver exceptional hospitality experiences, foster strong client relationships, and drive operational excellence. You will serve as a key member of the regional leadership team, helping shape strategy, build high-performing teams, and ensure both financial and service goals are achieved. This role offers the opportunity to influence multiple concepts and environments while representing the Wolfgang Puck Catering brand with clients and partners. This position involves regular travel within the region. What You'll DoGuide, support, and empower General Managers and their teams to deliver consistent, high-quality serviceFoster an inclusive, engaging team culture focused on growth, accountability, and collaborationSupport talent development through coaching, performance feedback, and succession planningBuild multi-unit leadership capability across your regionDevelop and maintain strong relationships with clients at all levelsServe as a trusted partner and escalation point for client concerns or opportunitiesRepresent Wolfgang Puck Catering as a brand ambassador within your territoryPartner with clients to ensure expectations are met and exceededOversee all assigned accounts, ensuring alignment with operational standards and brand expectationsPromote best practices across B&I and offsite catering environmentsEnsure compliance with quality assurance, food safety, and regulatory requirements, including USDA programs where applicableMonitor and enhance service delivery, guest experience, and performance metricsOwn the financial performance (P&L) for your regionPartner with leadership to drive forecasting, budgeting, and reporting accuracyIdentify opportunities to grow revenue, improve profitability, and optimize cost managementBalance short- and long-term priorities when making strategic decisionsContribute to regional strategy, planning, and continuous improvement initiativesCollaborate with sales and retention teams to support presentations, negotiations, and account transitionsShare insights, mitigate risks, and align on priorities with regional peersHelp shape the culture of the region alongside senior leadership What We're Looking ForExperience leading multi-unit operations in foodservice, hospitality, or catering environmentsExposure to Business & Industry accounts and/or offsite catering operations is highly valuedDemonstrated success managing financial performance, including budgeting and P&L oversightExperience developing teams, coaching leaders, and building talent pipelinesStrong client relationship and stakeholder management skillsCollaborative and inclusive leadership styleComfortable navigating a dynamic environment and making thoughtful, timely decisionsStrong communication skills, with the ability to influence and build trustOrganized, adaptable, and able to balance multiple prioritiesDegree in hospitality, business, or related field-or equivalent practical experienceProficiency with Microsoft Office toolsWillingness and ability to travel regularly within the region Apply to Wolfgang Puck today! Wolfgang Puck Catering is a member of Compass Group USA Click here to Learn More about the Compass Story Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Certain positions may require Florida Level 2 background screening. Details: Associates at Wolfgang Puck Catering are offered many fantastic benefits.MedicalDentalVisionLife Insurance/ ADDisability InsuranceRetirement PlanPaid Time OffPaid Parental LeaveHoliday Time Off (varies by site/state)Personal LeaveAssociate Shopping ProgramHealth and Wellness ProgramsDiscount MarketplaceIdentity Theft ProtectionPet InsuranceCommuter BenefitsEmployee Assistance ProgramFlexible Spending Accounts (FSAs) Wolfgang Puck Catering maintains a drugfree workplace. Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information. Req ID: Wolfgang Puck Catering Michael Abbey req_classification