Job Title
L0399 Suburban Chevrolet Cadillac of Ann Arbor
What You'll Do
- Greet customers in a friendly and professional manner.
- Help customers choose protection packages for their vehicle by presenting all products and their benefits.
- Ensure financing for customers; by building professional relationships with lenders and working with them to get the best financing available for our customers.
- Submit deals to bank electronically using appropriate dealer system.
- Enter transactions accurately into ADP and bank approval systems.
- Process all transaction paperwork and ensure it is accurate and meets the needs of the Office, state specific DMV and lender requirements.
- Track deal receivables and follow-up on outstanding items to ensure collection of all money and bank stipulations for contract funding.
- Participate in store meetings including Sales Receivables, Save-a-Deal and Store Manager meetings.
- Interact with sales team and sales managers to ensure transactions are completed accurately and to the customer's satisfaction.
- Follow-up with customers as courtesy reminder for purchased products requiring customer action (ex. Protective coating applied)
- Assist Sales Team with customer engagement in the sales department during peak traffic times.
- Obtain all appropriate licensing within 90 days from date of hire.
What You'll Bring
- Strong attention to detail
- Sense of urgency
- Excellent communication
- Typing ability to type efficiently to enter accurate information into tracking system
- Mathematics ability to solve basic math calculations.
- Basic computer skills
- Acceptable driving record and a valid driver's license in your state of residence
