Job DescriptionJob Description
Customer Support Specialist - Sales Operations
We're looking for a highly organized and proactive Customer Support Specialist to play a vital role in our sales operations. In this position, you'll be at the center of the order lifecycle-partnering with our sales team, customers, warehouses, and global suppliers to ensure a seamless experience from order placement through delivery.
This is an excellent opportunity for someone who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in delivering exceptional service and accuracy.
Key Responsibilities
- Manage and process customer orders and changes with speed and precision, ensuring accuracy across SKUs, vintages and allocations
- Collaborate closely with domestic warehouses, freight forwarders, and international suppliers to coordinate timely order fulfillment
- Enter and proactively monitor open orders and inbound shipments, identifying and resolving delays related to logistics, customs or inventory before they impact customers
- Generate and distribute invoices upon shipment, ensuring all documentation (including compliance and import records) is complete and accurate
- Serve as the central point of contact for customers, sales, and finance throughout the order process by providing clear and timely updates
- Develop strong product knowledge across a diverse wine portfolio, including regions, producers and vintages, while building fluency in internal systems
Requirements
- Bachelor's degree preferred; relevant experience or wine industry knowledge will also be considered
- Proficiency in Microsoft Outlook, Word, and Excel, with an aptitude for learning new systems
- Highly organized, coordinating multiple shipments and priorities while maintaining accuracy and attention to detail
- Strong communication and problem-solving skills
- Team oriented with the ability to build strong relationships with international suppliers, distributors and our sales team
