Programs Manager - Non Profit

Job DescriptionJob Description

Are you a seasoned Program Manager with a proven track record of delivering successful programs and projects with innovative problem-solving? Do you possess excellent project management skills, with expertise in methodologies such as Agile, Waterfall, or Hybrid? If so, we're looking for you! A Programs Manager who excels at change management, is adaptable, results-oriented, and a team player.

We are expanding to meet the unique needs of the communities we serve, our growing programs, and our expansion as an organization. We're looking for an experienced and results-driven Programs Manager who is passionate about advancing reproductive justice and supporting marginalized communities. This role will oversee program development, implementation, and evaluation, ensuring timely and within-budget delivery across all the regions where our doulas operate. Working closely with our executive director, staff, collective members, boards, and community, the Programs Manager will create an efficient streamlined process for our programs.

The ideal candidate will be a collaborative leader who can balance strategic planning with operational excellence, ensuring that our programs are effective, efficient, and responsive to the needs of our communities. The programs manager will cover 5 key areas:

Community and member engagement

Programs Planning, Execution, and Delivery

Programs Monitoring and Control

Stakeholder Management and Communication

Team Management and Leadership

Our organization is dedicated to promoting conscious, inclusive healthcare and advocacy. As a Programs Manager, you will play a critical role in fostering effective communication and relationships with our diverse stakeholders, including our collective members, staff, pregnant & birthing families, healthcare providers, and communities.

Responsibilities:

Community and Member Engagement

Identify ways to get the community and members engaged in programs, work with program coordinators and other staff to promote, prioritize engagement and participation while reducing barriers

Develop plans, timelines and budgets with the executive director and coordinators for focused and productive engagement and participation through promotion, including via visibility campaigns

Identify and prioritize program requirements and membership enrollment to increase participation as a membership benefit

Attend meetings, build/continue partnerships, facilitate education and workshops

Support doulas to register, participate, and navigate programs

Follow up with members and community after attending programs to determine satisfaction and provide additional resources/information as needed. Create evaluations, data collection, and reporting.

Program Planning, Execution, and Delivery

Define program scope, goals and deliverables by establishing clear program objectives and outcomes

Develop program plans, timelines and budgets with the executive director

Identify and prioritize program requirements by determining essential tasks and resources needed for successful program execution

Help oversee program implementation and delivery; managing the day-to-day activities to ensure the program is executed efficiently

Manage program resources, including budget, personnel, and vendors to optimize resource use and report to the executive director

Verify that all program deliverables meet mission objective and timeline standards.

Program Monitoring and Control

Track program metrics, to monitor participants' engagement, satisfaction, and outcomes to gauge program success

Proactively Identify and mitigate risks to program delivery and reputation

Develop and implement program quality improvement initiatives to enhance program effectiveness and efficiency

Conduct regular program reviews and assessments to evaluate progress, identify issues, and inform future development.

Stakeholder Management and Communication

Identify, analyze, and prioritize the needs and expectations of stakeholders, including executive director, board, staff, program coordinators, members, and community partners

Develop and execute stakeholder engagement and communication plans to maintain consistent and effective communication

Foster collaborative relationships by building strong relationships with community organizations and stakeholders

Ensure effective communication channels are established and maintained to resolve issues promptly with program participants and stakeholders

Develop and disseminate program reports, updates, and success stories to keep them informed about program progress and achievements.

Team Management and Leadership

Oversee the daily operations and performance of program teams and provide regular reports to the executive director

Support and mentor program coordinators, volunteers, collective members, and program support staff to improve their skills and performance, providing ongoing feedback

Set calendar performance expectations and support executive director in conducting regular evaluations to ensure team members are meeting their program goals

Ensure staff and members have the necessary resources and support to deliver high-quality programs, including access to training, tools, and materials. This includes removing obstacles that may hinder performance and address any issues promptly.

Requirements:

Proven track record of developing and implementing successful program strategies

Excellent communication, organizational, project management, and analytical skills

Ability to manage multiple projects simultaneously, with a focus on delivering results on time and within budget

Proficient in Google Workspace and project management tools (e.g., Asana, Trello, etc.)

Experience with data analysis and reporting, with the ability to interpret data and make informed decisions

Strong problem-solving skills, with the ability to adapt to changing priorities and deadlines

Must have experience leading teams and coordinating large numbers of people

Detail-oriented, proactive, and able to work in a fast-paced environment

Strong collaboration and teamwork skills, with the ability to work with cross-functional teams

Background in birth or reproductive justice work preferred but not required

Must have access to stable internet and computer/laptop. Some travel is required including internationally.

Commitment to anti-oppression and de-colonization work with a focus on racial equity and reproductive justice

Must be familiar with trauma-informed care

Experience in confidentiality, HIPAA compliance preferred.

Compensation: $75,000-$85,000 based on experience

Benefits not all inclusive,

Opportunity to work with a dynamic and mission driven organization

Collaborative and supportive work environment

Professional development opportunities

Company provided devices

Up to ten days' vacation

Twelve holidays

Up to ten days paid company-wide holiday break

403(b) retirement account and matching

Health, vision, and dental insurance

Public service loan forgiveness program

Internet stipend

Electronic/ tech stipend

Monthly wellness stipend

Estimated time commitment: 1 year position, with the possibility of extending, based on funding. Full time, exempt, salary employee, 40+ hour work week, at will employment.

Hybrid work schedule in office + remote. Travel is required, you must be able to travel across the country, and some international travel may be necessary. There may be consistent in person travel to San Diego, Michigan, Maryland, and Guam. Must be able to attend virtual meetings in different time zones.

Company DescriptionOur organization is dedicated to promoting conscious, inclusive healthcare and advocacy. By embracing a more collective perspective on health, we can be part of creating a more equitable healthcare system for our communities.Company DescriptionOur organization is dedicated to promoting conscious, inclusive healthcare and advocacy. By embracing a more collective perspective on health, we can be part of creating a more equitable healthcare system for our communities.