Located in:
Newton, New Jersey 07860Performs a variety of front desk activities (answering phones/greeting patients) that support the Center and professional staff and performs a variety of essential services (checking-in, checking-out, etc.) as directed or requested by direct supervisor.The duties include, but are not limited to:
Greeting patients and verifying/inputting demographic information into Practice management system.
Collecting and inputting all valid licenses and insurance information.
Collecting and posting all co-payments and payments made at time of service.
Maintaining/organizing patient documents/files
Answering phones, scheduling appointments, taking messages
Reconciling co-pays and time of service payments collected daily
Filing/labeling/sending outbound and inbound faxes
Maintain confidentiality and use discretion when handling patient's medical records and information.
May perform charge entry process.
Completing referrals for a specialist
Prior authorization requests from patients and/or providers
Filing any/all paperwork
Rooming patients when checked in and provider is ready to treat the patient
Performs miscellaneous job-related duties as assigned
Qualifications or Education, Training and Experience
High School graduate or equivalent. Computer literacy required.
1-2 years of previous customer service/data entry, administrative/office management/clerical experience required.
Experience of working in the health or other public sector organization desired
EMR/EHR experience, Athena preferred
Knowledge and Skills/Expected Competencies
Ability to maintain confidential information
Knowledge of HIPAA compliance
Ability to clearly communicate medical information to professional practitioners and/or the general public.
Excellent organization, prioritization, follow up, analytical and time management skills with ability to handle multiple priorities and deadlines.
Good interpersonal skills, sense of urgency, being proactive and ownership for one's work.
Dependable, with strong work ethic and extremely high degree personal integrity.
Ability to deal with multiple interruptions on a continual basis that must be met with a friendly exchange with others.
Helpful and constructive view of working with others to achieve positive outcomes.
The compensation range for this position is $18.00/hour- $22.00/hour. Compensation is based on the level and requirements of the role.
Salary within our ranges may also be determined by your education, experience, knowledge, skills, abilities, and location, as required by the role, as well as internal equity and alignment with market data.
