General Manager - High-Volume Fast Casual Restaurant

Job Description Job Description

About the Opportunity

We're seeking an enthusiastic, hands-on, and ambitious General Manager to lead one of our high-volume fast casual restaurants. This is a unique leadership opportunity for an experienced restaurant operator who thrives in a fast-paced environment and is passionate about developing teams, driving financial performance, and delivering exceptional guest experiences.

This role is ideal for someone who enjoys being fully immersed in restaurant operations during our busy season while benefiting from an extended off-season that provides greater flexibility and work-life balance.

As General Manager, you'll partner closely with senior leadership to oversee every aspect of restaurant operations, lead a high-performing team, and maintain the operational excellence that drives our continued success.

Key Responsibilities

Restaurant Leadership & Team Development

• Lead, coach, and inspire both Front-of-House and Back-of-House teams to achieve operational excellence.
• Recruit, interview, hire, onboard, train, and retain top talent.
• Develop supervisors, managers, and hourly team members through coaching, mentoring, and performance management.
• Foster a culture of accountability, teamwork, and exceptional hospitality.
• Make staffing decisions, including promotions, performance improvement, and disciplinary actions in accordance with company policies.

Operations Management

• Oversee all daily restaurant operations to ensure exceptional food quality, cleanliness, safety, and guest satisfaction.
• Maintain compliance with food safety regulations, health department standards, and company operating procedures.
• Manage purchasing, inventory, vendor relationships, and cost controls.
• Identify operational opportunities and implement process improvements that increase efficiency and profitability.
• Resolve operational challenges with sound judgment and decisive leadership.

Financial Performance

• Maintain full Profit & Loss (P&L) responsibility for the restaurant.
• Drive revenue growth while achieving labor, food cost, and profitability goals.
• Analyze financial reports, sales trends, and key performance indicators to make informed business decisions.
• Develop action plans to improve restaurant performance and maximize operational efficiency.
• Create schedules that balance labor budgets with exceptional guest service.

Guest Experience

• Lead by example in delivering outstanding hospitality.
• Ensure every guest receives a memorable dining experience.
• Address guest concerns promptly and professionally.
• Monitor guest feedback and implement improvements that strengthen customer satisfaction and loyalty.

What Success Looks Like

Success in this role will be measured by:

• Achieving revenue and profitability goals.
• Maintaining labor and food costs within established targets.
• Delivering exceptional guest satisfaction and online review scores.
• Building and retaining a high-performing team.
• Maintaining operational excellence, food quality, and safety standards.
• Developing future leaders within the restaurant.

Qualifications

Required Experience

• 3-5 years of progressive restaurant management experience.
• At least 2 years of experience leading supervisors, managers, or large hourly teams.
• Experience managing a high-volume fast casual or full-service restaurant.
• Proven success with full P&L responsibility.

Skills & Competencies

• Strong leadership and people development skills.
• Excellent communication and interpersonal abilities.
• Financial acumen with experience managing labor, food cost, and operational budgets.
• Strong analytical and problem-solving skills.
• Ability to make sound decisions in a fast-paced, high-volume environment.
• Passion for hospitality and delivering exceptional guest experiences.

Schedule Requirements

• Flexible availability, including evenings, weekends, and holidays.
• Ability to work up to 60 hours per week during the approximately 32-week peak operating season.

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to lift up to 50 pounds.
• Comfortable working in a fast-paced, high-volume restaurant environment.

Compensation & Benefits

Compensation

• Competitive salary based on experience.
• Performance-based advancement opportunities.

Benefits

• Medical, Dental, and Vision Insurance
• Paid Time Off and Sick Time
• 401(k) Retirement Plan

Work-Life Balance

One of the unique advantages of this position is the opportunity to enjoy an extended off-season following our peak operating period. This provides significantly greater flexibility and personal time than many traditional year-round restaurant management roles.

Career Growth

This role offers the opportunity to lead a high-volume operation with significant decision-making responsibility while gaining valuable experience in operations, financial management, and team leadership. High-performing leaders will have opportunities for continued advancement as the organization grows.

If you're a motivated restaurant leader looking for a challenging, rewarding role with exceptional growth potential and a unique seasonal work-life balance, we'd love to hear from you.

Company Description The Restaurant Zone is a leading hospitality recruitment agency specializing in connecting top-tier talent with restaurants, hotels, and hospitality groups across the United States. We partner with growing brands and established operators to deliver high-quality candidates for management, executive, and specialized roles. Our team combines industry expertise, a vast candidate network, and a results-driven approach to help businesses build strong, reliable teams. At The Restaurant Zone, we focus on speed, quality, and long-term fit-ensuring both clients and candidates succeed. Company Description The Restaurant Zone is a leading hospitality recruitment agency specializing in connecting top-tier talent with restaurants, hotels, and hospitality groups across the United States. We partner with growing brands and established operators to deliver high-quality candidates for management, executive, and specialized roles. Our team combines industry expertise, a vast candidate network, and a results-driven approach to help businesses build strong, reliable teams. At The Restaurant Zone, we focus on speed, quality, and long-term fit-ensuring both clients and candidates succeed.