Job Description Job Description
ICS is Interior Climate Solutions, one of the largest and fastest-growing Commercial HVAC/R service companies with nationwide coverage, is seeking an experienced HVAC/R Service Manager to lead a team of the best HVAC Service Technicians supporting multi-site retail and convenience store customers across the Western Tennessee, Arkansas, and Northern Mississippi areas.
This role is ideal for a hands-on leader who understands commercial HVAC/R service, can manage field operations, and knows how to keep high-volume customers running with minimal downtime. The Service Manager is supported by ICS's centralized teams for dispatching, procurement, purchasing, and billing, allowing the manager to focus on technician leadership, customer satisfaction, service execution, and operational performance.
Responsibilities include:
Lead, coach, and develop a team of 15 HVAC/R service technicians
Oversee daily service operations, dispatch coordination, and technician productivity
Support multi-site retail and c-store customers throughout the DFW market
Ensure timely completion of service calls, repairs, maintenance, and follow-up work
Maintain strong customer relationships and communicate professionally with facility managers
Work closely with centralized dispatching, procurement, purchasing, and billing teams
Review service quality, job documentation, labor efficiency, and parts usage
Help troubleshoot complex HVAC/R issues and provide field support when needed
Promote safety, accountability, and a customer-first service culture
Ideal candidate will have:
Strong commercial HVAC/R service background
Previous experience managing HVAC/R technicians or field service teams
Experience with retail, convenience store, restaurant, grocery, or multi-site facility customers preferred
Excellent communication, leadership, and organizational skills
Ability to prioritize urgent calls and manage a fast-paced service environment
Valid driver's license and clean driving record
ICS offers a strong opportunity for the right leader to take ownership of a busy Memphis Triangle Region's service operation while being backed by the resources of a growing national commercial HVAC/R platform.
