Job Description Job Description
CRAC Service Technician - NO TRAVEL
AboveAir Technologies - Frederick, MD
Company Overview
AboveAir Technologies, based in Frederick, Maryland, has been a leading provider of innovative indoor HVAC product solutions since 2003. With a state-of-the-art 90,000 sq. ft. manufacturing facility, AboveAir designs and deploys high-quality HVAC equipment tested and listed by Intertek (ETL), Inc. Our systems serve mission-critical environments nationwide, supporting a growing national network of sales representatives.
Position Overview
We're looking for a knowledgeable and customer-focused CRAC/CRAH Service Technician to join our technical support team. This is a in office position with no travel required, ideal for an experienced technician who enjoys troubleshooting, guiding customers, and solving problems from a centralized support environment.
You'll provide expert assistance for Computer Room Air Conditioners (CRAC) and Computer Room Air Handlers (CRAH), helping customers diagnose issues, interpret alarms, and navigate system operations.
Representative Support
Provide phone-based technical support for CRAC/CRAH equipment, controls, and related systems
Troubleshoot alarms, performance issues, and operational faults using customer-provided information
Walk customers through corrective steps, maintenance procedures, and system checks
Review system logs, sensor data, and controller behavior to identify root causes
Document all support interactions, findings, and recommended actions
Escalate complex or critical issues to engineering or field service teams when needed
Assist with startup support, configuration guidance, and best-practice recommendations
Maintain up-to-date knowledge of product lines, firmware updates, and industry standards
Cross-Functional Collaboration & Resolution
Facilitate communication to support timely issue resolution in a very fast moving environment Escalate concerns appropriately while maintaining ownership of the customer experience
Customer Relationship Ownership
Act as a trusted resource for customers and sales representatives Maintain long-term relationships through proactive communication and accountability Advocate internally to support timely resolution of customer needs
Qualifications
2+ years of experience working with CRAC/CRAH units, HVAC systems, or data center cooling equipment
Strong understanding of refrigeration cycles, airflow management, and humidity control
Ability to read and interpret wiring diagrams, control schematics, and technical manuals
Excellent communication skills, especially in guiding customers step-by-step over the phone
Strong diagnostic and problem-solving abilities
Comfortable working in a structured, phone-support environment
Bilingual abilities a plus.
Company Description AboveAir Technologies, based in Frederick, Maryland, has been a leading provider of innovative indoor HVAC product solutions for commercial and industrial applications since 2003. With a state-of-the-art 90,000 sqft. manufacturing facility, AboveAir designs and deploys high-quality HVAC equipment tested and listed by Intertek (ETL), Inc. The company's commercial systems have been chosen by prominent clients across various industries. Company Description AboveAir Technologies, based in Frederick, Maryland, has been a leading provider of innovative indoor HVAC product solutions for commercial and industrial applications since 2003. With a state-of-the-art 90,000 sqft. manufacturing facility, AboveAir designs and deploys high-quality HVAC equipment tested and listed by Intertek (ETL), Inc. The company's commercial systems have been chosen by prominent clients across various industries.
